On-Call Audio-Visual Technician

The Barnes Foundation

On-Call Audio-Visual Technician 

Position Reports To: Director of AV Services                                                                

Exempt/Non:  Non-exempt

Primary Function: Handles the setup, breakdown and operation of Audio, Video, and Lighting equipment at the Barnes Foundation used for live and virtual art lectures, musical performances and client events including corporate retreats and weddings. Ensures that complete customer satisfaction is achieved and is accountable for all inventory before, during and after each event.

Education/Training/Experience: 

• High School Diploma required.  Associates degree is a plus. 
• 1 year of experience as an A/V Technician
• Intermediate computer problem-solving skills, including operational competency in Microsoft Office and Teams
• Strong customer service skills
• Reliable, high level of personal integrity

Physical Demand Analysis:   

• Physical Requirements:  Lifting up to 75 lbs. 50% of day sitting required.
• Visual Requirements:   Extensive computer and AV equipment operation.
• Hearing Requirements:  Extensive Audio Mixing, headset and phone use.
• Working Conditions:  Works in an environment that can experience high volume music.

Job Specific Competencies:

Customer service-based work ethic.

Demonstrates basic operational ability to setup, operate, and troubleshoot AV equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner. 

Given training in Barnes EMS (Event Management System) service orders; able to determine the equipment list and schedule of events.

Respects the Barnes work culture and adheres to all security procedures and safety measures in cooperation with other departments, especially Events, Facilities, Conservation and Guest Protection Services. 

Performs other duties as requested.

Organization-Wide Competencies:

Effective Resource Use: Develops strategies and makes decisions that use time and resources wisely, manages resources effectively.

Customer Focus: Demonstrates desire to help or serve others; identifies, anticipates and addresses internal and external needs; does what is necessary to ensure satisfaction.

Problem-solving: Identifies problems and/or challenges.  Weighs pros and cons of all possible solutions.  Involves other in developing creative solutions to problems.  Makes innovative use of computers and other information technology to contribute to problem solving.  Produces practical solutions after carefully considering risks and alternatives.  Willingly incorporates new and different information as it becomes available.        

Relationship building:  Effectively builds and maintains harmonious, professional, respectful and productive relationships within The Barnes Foundation, professional field and community.  Effectively works in a team setting.  Communicates honestly and directly; shows diplomacy and tact.  Uses appropriate channels of communication.

Professional Presentation:  Complies with organization policy and procedure.  Demonstrates self-awareness and understanding of others; listens well; perceives emotions, concerns and interests accurately, and uses these skills to advance The Barnes Foundation mission; creates a healthy work environment; shows composure’ respects people of different cultures, ages and genders.

Active Learning:  Demonstrates curiosity and initiative to seek information; seeks to understand The Barnes Foundation business and outside factors that impact it; learns from best practices and generates fresh approaches; learns from experience and others; acquires skills; seeks feedback and advice resulting in improvement.

Initiative: Takes calculated risks and does things that are new, different, or out of the box when necessary to reach goals, speaks up, asserts oneself, makes tough decisions in a timely manner; takes responsibility for outcomes.

Ethics:  Demonstrates ethical business practices; demonstrates and conducts oneself in a manner consistent with the organization’s mission statement and core values.

Promotes the continuous growth of the Barnes Foundation.

Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values.