House Managers, Mandell & URBN Annex Black Box Theaters

Overview

House Managers are the primary points of contact for audience members attending all performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater.  House Managers deliver exemplary customer service, while ensuring both the success of every event as well as the safety of patrons.

Description

Theater House Managers play a vital customer service role on all performances and events at Drexel University’s Mandell Theater and URBN Annex Black Box Theater.  The theaters are home to the Drexel Department of Performing Arts dance, music and theatre programs and performance ensembles, and serve the University and outside organizations as spaces for a range of special events, lectures, films, concerts, and performances.  House Managers hold various responsibilities as assigned by Managing Director and Event Supervisors, including but not limited to the following:

• Expediting entrance, seating, comfort, security, appropriate behavior, and exit of audience
• Securing all auditorium doors before, during, and after performances and events
• Maintaining safe, legal, tidy, and comfortable conditions in the auditorium and lobby
• Assisting audience with accessibility requests and working with Event Supervisors and Managing Director to ensure ADA compliance
• Managing volunteer ushers, assisting patrons with theater related questions and problems, and directing late seating of patrons as required by the performance or program
• Training volunteer student ushers to use ticket scanners for Drexel Performing Arts performances, troubleshooting ticket problems, and recording house counts of people in attendance at all performances and events
• Coordinating closely with Event Supervisor, Stage Manager, and the Box Office to facilitate prompt curtain and intermission times
• Collecting event program books, trash, and any other debris or belongings left behind by audience in the theater and lobby after performances and events 
• Being trained in Adult & Pediatric Basic First Aid & CPR/AED, familiar with venue health and safety protocols, and helping to direct emergency response for campus residents and patrons in case of emergency or extreme weather

Preferred Qualifications

• Guest services, including front of house management, box office / registration, the safety and logistics of public audiences, and related event services
• Customer service, organization, and problem-solving
• Availability to work flexible hours which include days, evenings, and weekends