Receptionist (Campus Seasonal APR - OCT)

The role of Campus Receptionist is a part-time non-exempt seasonal position (APR – OCT) reporting to the Assistant to the General Manager. This forward-facing role serves as the initial point of contact for in-person visitors, guests, and performing artists and with patrons and business partners over the phone.
Primary Responsibilities:
•    Acts as the Mann's initial point of contact by welcoming visitors, guests, business partners, and artists to the backstage spaces at the Mann. 
•    Provides wayfinding for the parties mentioned above, including directions to bathrooms, catering, the stage, etc.
•    Assists tour personnel regarding local attractions, services, entertainment, etc.  
•    Notifies back-of-house staff of guest arrivals or other matters.
•    Welcome guests, assist with the signing-in process, and issue badges. Maintains records and logs of visitors arriving and leaving the campus.
•    Acts as a representative for the Mann by answering incoming calls and emails from patrons and answering their questions professionally and confidently.
•    Records lost property in the Mann log system and coordinates pickup of these items.
•    Oversees acceptance of deliveries to the main entrance and coordinates delivery to their recipients.
•    Maintains up-to-date information for SEPTA Loop service schedules.  

Knowledge, Skills, and Abilities:

•    Candidate should have experience in a receptionist/customer service background.
•    Must be articulate, and proactive, display a friendly demeanor, and can serve as an influential member of a dispersed team.
•    Must know the Microsoft Office suite of products, including Outlook. 
•    Must be highly flexible, creative, comfortable with ambiguity, and committed to win-win solutions to complex issues.
•    Must be able to work nights, weekends, and irregular hours as driven by operational requirements. 
•    Must be willing to undergo a background check before commencement of employment.