Part Time Visitor Services Assistant

Visitor Services Assistant – FLEISHER ART MEMORIAL 

Position Description 

Reports to: Visitor Services Assistant 

Position Classification: Regular, Part-time  

Wage Classification: Hourly, non-exempt  

Job Description: 

Fleisher Art Memorial is seeking a part-time Visitor Services Assistant to work Saturdays during the Fall 2024 term. This position will work approximately 14 hours bi-weekly to assist students, faculty members, and visitors at our lobby entrance desks. The Visitor Services Assistant serves as a friendly and professional ambassador for Fleisher, exemplifying qualities of reliability, quality customer service, organization, and efficiency to ensure that visitors’ needs are met with promptness and grace.  

Visitor Services Assistants are expected to have some day and evening availability during our fall, winter, and spring school terms; the current opening requires availability specifically on Saturdays to support children and youth programming. After the fall term, there is also the possibility of expanded hours and/or other shifts in future terms. Hours vary significantly depending on our school hours. 

Responsibilities: 

Be a friendly and approachable presence at all times. 

Provide knowledgeable assistance to visitors and students seeking information about Fleisher and its surrounding areas. 

Interact with students, visitors, and faculty members on a regular basis by answering questions, assisting with the registration process, and fielding phone calls. 

Help maintain the safety and security of Fleisher’s building. 

Graciously walk students and guests through Fleisher’s Community Safety Policies and answer related questions. 

Tactfully handle stressful situations and demonstrate quick problem-solving abilities. 

Assist in contacting model, faculty, and class monitor substitutes when necessary. 

Stay current on Fleisher’s happenings, policies, and procedures. 

Manage record keeping and payments. 

Keep a neat and orderly workspace at all times. 

Complete opening and closing procedures efficiently and accurately. 

Perform other tasks as directed by the Visitor Services Coordinator. 

Skills and Qualifications: 

Outstanding hospitality skills. 

Excellent verbal communication. 

Dependability and punctuality are essential in this role. 

Prior customer service skills preferred. 

Familiarity with Microsoft Office. 

Willingness to learn constituent management databases. 

Passionate about Philadelphia’s art and culture community. 

Fluency in English. Spanish, Mandarin, Cantonese, or other language skills strongly preferred – please identify this clearly in your application. 

Ability to obtain necessary Child Clearances once employment is confirmed. 

Compensation: 

$17.50/hour 

Benefits for Part-time Staff Include: 

· Annual Household Membership to Fleisher Art Memorial. 

· Tuition waived for one class or workshop per semester. 

· Free admission to the Philadelphia Museum of Art. 

· Additional hours available upon completion of training for special/rental events. 

Interview Process: 

The hiring team for this position consists of: 

Phoebe Funderburg-Moore, Visitor Services Coordinator 

Caitlin Deutsch, Director of Education 

Garrett Williams, Human Resources 

The hiring process for this role consists of a phone screening with the Visitor Services Coordinator and an interview with the Visitor Services Coordinator, Human Resources, and the Director of Education. 

About us: 

Located in Southeast Philadelphia, Fleisher Art Memorial is recognized as the nation’s oldest community school of visual arts. Founded in 1898 as the Graphic Sketch Club, Fleisher has maintained its mission to make art accessible to everyone regardless of economic means, background, or artistic experience. Fleisher welcomes more than 20,000 visitors and students each year through free and low-cost workshops, a prestigious exhibitions program, public events, and residencies in public schools and community centers. For more information, visit Fleisher.org. 

To Apply: 

Submit a cover letter and resume in one document. No phone calls, please. We will receive applications until July 26th or until the position is filled. 

Fleisher’s core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and to maintain a diverse and inclusive environment. Fleisher is an Equal Employment Opportunity Employer. We are committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, or any other factor that is not related to the position.  

Fleisher strongly encourages individuals from marginalized and underrepresented groups to apply.