Museum Greeter

Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission “to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]” and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

The Museum Greeter reports to the Visitor Services Manager and will welcome visitors in a friendly and courteous manner. The greeter provides informational and directional assistance to visitors entering and exiting the museum house tour.

Compensation: $15.00/hour - potential for promotion following 90 day probationary period

Benefits: 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule:  Variable - Museum is open 10 AM - 5 PM, Tuesday - Sunday

Responsibilities:

1. Greet visitor in warm, friendly manner at museum conservatory for self-guided house tours. Open doors to allow entry and exit.
2. Check tickets to ensure visitor has house tour tickets and is entering at their reserved time
3. Use POS ticketing system in read-only function to stay informed of expected visitors at each time slot
4. Organize groups going into house and ensure that we are maintaining capacity standards
5. Give orientation to house tour to include overview of what visitors will see, route, assist in download of accompanying tour app, etc.
6. Ensure that visitors are aware of collection safety protocols and do not touch museum objects or enter with food, beverage, backpacks, etc.
7. Assure that visitors are adhering to museum Covid policies
8. Maintain tally of visitors entering tour at each time slot
9. Answer basic questions relating to museum functions, locations, events and provide directions
10. Keep supervisor aware of issues or needs – computer issues, brochure stock, etc.
11. Have a basic understanding of Winterthur collection and procedures and policies
12. Notify appropriate staff of any emergency situations with visitors or staff members at the conservatory
13. Assure that the Conservatory is clean and tidy to present the best possible image of Winterthur.
14. Attend training sessions to include taking of museum tours.

Requirements

Minimum Experience: High school diploma or equivalent, with 1 year of customer service experience

Preferred Experience: 2+ years customer service; experience in dealing with large crowds

Knowledge/Skills:

1. Strong customer service skills
2. Warm and friendly personality
3. Ability to work with wide variety of audiences and speak in a clear, concise and sometimes loud voice.
4. Able to multi-task and to remain calm and courteous under pressure
5. Flexibility
6. Decision making skills
7. Basic computer skills

Essential Functions:

1. Ability and willingness to stand for majority of a shift of up to 7 hours
2. Be able to open and close heavy doors; ability to push/pull 20 lbs
3. Be able to be outside in various weather conditions for brief periods of time
4. Available to work weekends, occasional nights and holidays (including the 3 days following Thanksgiving and week between Christmas and New Year’s)