Assistant Director of Group Sales

The Assistant Director of Group Sales will oversee strategy, planning, and execution of The Franklin Institute’s Contact Center, with a primary focus on Group Sales. This position will lead the daily operation of the Contact Center, which is TFI’s hub for guest communication and advance ticket sales, as well as managing and reporting the Admission Department’s funds. This is a critical role at The Franklin Institute that establishes the TFI customer experience by creating a culture of best-in-class pre- and post-visit service.