Visitor Engagement Representative

About the National Constitution Center

The National Constitution Center is a nonpartisan nonprofit organization devoted to

teaching about the Constitution. Located on Philadelphia’s historic Independence Mall,

steps from where the Constitution was drafted and signed, it serves as America’s

leading platform for constitutional education and debate, fulfilling its congressional

charter “to disseminate information about the U.S. Constitution on a nonpartisan basis

in order to increase awareness and understanding of the Constitution among the

American people.”

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Position Summary

The Visitor Engagement Representative (VER) plays a significant role in providing a

memorable experience for all visitors to the Center. Superior customer service, which is

second-to-none in Philadelphia, is provided to every visitor, every day, with every

interaction. The VER will receive dynamic, ongoing training to ensure that that the

Center accomplishes its customer service and educational goals. The role of the VER is

to engage every visitor with learning opportunities to facilitate a passion and interest in

the Center’s exhibitions and programs. The VER provides visitors with a personal and

engaging experience while delivering dynamic content and superior customer service to

ensure an exceptional visitor experience.

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Responsibilities and Duties

• Greet visitors in a friendly, welcoming manner; Provide visitor assistance

throughout the museum

• Facilitate general admission sales, including but not limited to, memberships,

group check ins and museum pass redemptions• Provide general museum information, including but not limited to, museum

admission prices, museum programming, and membership information

• Assist in orienting groups upon their arrival to the museum, which can include

some time spent outside

• Demonstrate good judgement and problem-solving skills when assisting

visitors with issues, which could include but are not limited to, lost and found

items, lost children, and first aid; assist in building evacuations in the event of

an emergency

• Proactively engage a diverse audience in educational conversations, related

to exhibit spaces, artifacts and programming

• Lead activities with school groups and general public visitors of all ages

• Assist with minor event set up and break down as needed

• Perform other duties as assigned

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Qualifications

• High school diploma or equivalent required

• 1 – 3 years prior customer service experience required

• Knowledge of and/or interest in American history and government required

• Energetic, outgoing, and friendly personality required

• Must work enthusiastically, respectfully, and professionally with a diverse

group of audiences and possess a passion for helping people discover and

explore history

• Ability to work weekends, evening hours, and holidays is required

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