Visitor Services Assistant Manager

The Delaware Zoological Society is looking for an experienced, outgoing, customer service oriented individual to join our management team. This is a leadership position in a small team. It is extremely important that this individual works well with the management team and is eager to learn different facets of the operation. This requires someone who is flexible and does not mind pitching in where needed. We are looking for a friendly, professional person to join our team!

The Assistant Manager supports the Visitor Services Manager’s supervision of Admissions, Concessions, and the Zootique Gift Shop. They are responsible for learning all areas of operation, being responsible for sales and deposits, and be the point of contact when the Manager is not present. The Assistant will also assist with training and managing staff, ensuring everyone provides excellent customer service and any daily operations as needed.

The Assistant Manager will also act as party coordinator. They will be responsible for following through on all birthday inquiries, communicate any bookings with the rest of the zoo team and be on-site to host the parties. This includes setting up tables, chairs, pop-up tents and decorations as well as the break down, and overseeing the event to ensure everyone has a great experience and follows the zoo policies. Parties are held outdoors March-October so the host needs to be prepared for working in all weather conditions. The ideal candidate is a friendly person willing to interact with the clients and ensure all guests have a great experience when booking a party at the Brandywine Zoo.

The Assistant Manager will also be expected to help with all events, including those on weekends and weekday evenings. This includes set-up for the events, break down, overseeing Visitor Services staff during events and other duties as assigned.

This position also requires the occasional office work; sending out letters, updating spreadsheets, reviewing survey results. Experience with MS suite of products including Excel is preferred.

The Delaware Zoological Society is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive working environment for all.

Qualifications:

• 3 years of experience in management, customer service or relative experience.
• Ideal candidate will have excellent communication skills, a positive attitude and willingness to learn new skills.
• Proficiency in MS Office suite is preferred but not required

Other considerations:

• The Brandywine Zoo is open to the public 364 out of the year, therefore all positions require employees to work some weekends, holidays and evenings.
• The zoo is mostly outdoors, so this position requires willingness to work outdoors for periods of time on occasion. Events are generally held rain or shine
• Occasional lifting, bending and walking are normal expectations. Must be able to lift 25 pounds. Be able to stand and/or site for extended periods of time.
• Must agree to a background check

Covid Protocols:

• All employees must be fully vaccinated or agree to Covid testing on a weekly basis.
• Face masks must be worn indoors until further notice

Benefits

This is a full-time position and offers the following benefits

• Medical, vision, dental
• Short-term disability
• Simple IRA account
• Paid time off

Salary: $32,000-$36,000