Seasonal Visitor Services Frontline Staff for Daytime

Job Title: Seasonal Visitor Services Frontline Staff for Daytime

Job Type: Seasonal Part Time, Hourly

Department: Visitor Services

Reports To: Senior Manager, Site Operations and Manager, Visitor Services and Retail

Effective date: Early September, 2024 until mid November 2024.  Will work 3-4 day shifts per week (9:30am – 5:30pm) which will include weekend work.

Job Summary:

Seasonal Part-time Visitor Services Staff responsibilities include, working in Eastern State’s admissions area, museum store, as well as the orientation points and onsite positions.  They ring up admissions and merchandise, greet visitors, help direct visitors and answer their questions, explain various programming options, perform basic maintenance and upkeep of several locations, and uphold safety and security standards.

Qualifications

Key Responsibilities:

Operations:  Seasonal Part-time Visitor Services Staff are expected to uphold Eastern State’s high standards for safety.  Daily responsibilities include upkeep and organization of the spaces onsite as well as storage areas.

Customer Service: Seasonal Part-time Visitor Services Staff provide exemplary customer service to visitors.  They ring up admissions and merchandise, greet visitors, help direct visitors, answer their questions and explain various programming options.

Cash Handling: Cash handling responsibilities include counting a drawer, following policies and procedures related to ringing up purchases, handling voids and handling credit cards.

OTHER: Carries out other such duties as may be assigned or requested.    

Required Skills/Abilities

Familiarity with point of sale systems and basic cash handling procedures.  

Basic knowledge of Eastern State’s history is required.

Strong communication skills.

Be able to work in a fast paced environment.

Maintain the organization’s commitment to excellent customer service and programming. 

Committed to diversity, equity, inclusion and belonging.

Able to work evenings and weekends; cannot be part of the Halloween Nights staff.

Education and Experience

Cash handling experience required.

Retail experience preferred.

Physical Requirements

Eastern State Penitentiary Historic Site is a ruin and working conditions are not always ideal; Seasonal Part-time Visitor Services Frontline Staff spend their workday in outdoor conditions regardless of weather.

Able to lift items up to 30 pounds.

Able to move through crowded public spaces easily.