Membership Coordinator, F/T, Hybrid

Primary Function: The Membership Coordinator supports the membership program in acquiring, renewing, upgrading and stewarding members at all levels. The coordinator is responsible for communicating with members, and providing customer service including payments, exclusive programs and tours, and other stewardship opportunities. The coordinator will work closely with the Director of Membership and Senior Membership Coordinator to launch the membership benefits at Calder Gardens in 2026 and support the existing member benefits program at the Barnes.  

Job Qualifications 

• Bachelor’s degree with 2–3 years work experience in a related job role or some college study with 3–5 years of commensurate work experience
• Excellent verbal and written communication skills 
• Excellent customer service skills, including the ability and desire to both solve problems for members, make new sales and encourage upgrades
• Proficiency with Microsoft Word and Excel required and knowledge of Salesforce, ACME or comparable point of sale system preferred

Clearances:  

• Criminal Background-National
• Credit Report

Physical Activities to Perform Essential Functions: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Moving:

• Approximately 80%+ of time is spent seated while working at a desk.  
• Ability to occasionally transport up to 25 lbs. of files, equipment or supplies.  
• Ability to move to access files, equipment or supplies.

Vision Requirements:

• This position requires extended time on the computer.

Communication Requirements:   

• Clearly communicate in person, by phone, and by video conference.   
• Communicate with others in conversational and written English. 

Working Conditions:

• Position operates in hybrid work setting comprised of the Barnes’ Philadelphia campus and remote work setting indicated by the employee at their documented home address.
• Position requires extended time on the computer.

Job Responsibilities:

Membership Communications

• Monitors fulfillment information via print and web to ensure it is appropriate, accurate and timely.
• Develops content, schedules and reports on membership e-communications including monthly renewal email series, email newsletter, promotes membership benefits and other offers.
• Supports both in-person and online membership programs and events
• Works with membership team to effectively communicate the opportunity and value of events and programs for current members as well as upgrade and acquisition opportunities.
• Works with GPS and Sales team managers, supervisors, and associates to ensure frontline staff is informed of membership programs and events. Communicates directly with sales team daily to provide up to date and accurate information to members and assist in sales.
• Coordinates administrative duties including event orders, space booking and ticketing system item request forms. 
• Provides day of support at member events, including 6 – 10 hybrid lectures and nearly 100 in person tours per year.  

Customer Service 

• Works with Sales team (Box Office, Call Center, Shop) staff to oversee the success of onsite sales by motivating and incentivizing their sale force to acquire, renew and upgrade members. 
• Trains new staff members on how to promote and sell memberships. 

Performs other duties as assigned.

Organization-Wide Competencies:

1. Accountability: 

a. Prepares for work assignments and meetings, 

b. Conducts thorough fact-finding, decision-making and/or follow through, 

c. Admits mistakes and errors and informs others when one is not able to meet a commitment.

2. Job Quality: 

a. Dependably demonstrates job knowledge necessary for the position,

b. Produces timely, accurate, high quality work output, 

c. Prioritizes work responsibilities effectively and produces work quantity expected for the role.

3. Service: 

a. Identifies problems and collaborate with others to devise and create effective solutions. 

b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. 

c. Facilitates open communication and keeps an open mind about new ideas.

4. Leadership: 

a. Sets a good example for others, 

b. Demonstrates ethical decision-making and communication, 

c. Makes decisions. Uses a solution-oriented, collaborative approach.

5. Collaboration: 

a. Seeks win-win outcomes in decision-making, 

b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, 

c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives.

6. Empowerment (Supervisors): 

a. Directs others’ work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, 

b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, 

c. Creates environment for staff development.

7. Administration (Supervisors): 

a. Meets goals related to revenue targets, expense control, program fees, etc., 

b. Develops/manages budget in keeping with organizational priorities, 

c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), 

d. Collects and analyzes data effectively, 

e. Documents work accurately and consistently, shares information appropriately.