Computer & Network Support Technician

Position Summary:

The Computer & Network Support Technician will assist in the performance of the daily duties of PTM users regarding computers, software, network technology and the operation of audio-visual equipment.  Reporting to the Senior Director of Safety & Security, the technician(s) in this position share technology responsibilities for support of the Museum’s computers, network devices, projectors, TV’s, printers, cameras, and other department technology equipment. Tasks will include user support, computer and network maintenance and audio-visual setup and monitoring for events.

This position is part of the AFSCME Local 397 bargaining unit.

Essential Responsibilities:

• The Computer & Network Support Technician working with various technologies will support multiple aspects of museum operations. Primary responsibilities include but will not be limited to the following:
• Build, configure, setup and install equipment such as laptops, desktops, telephones, video cameras, projectors, etc.
• Troubleshooting Wi-Fi connections and printer problems
• Servicing onsite computers, credit card-readers and copier connections
• Installing and terminating network cable connections
• Servicing Museum Display monitors and projectors
• Servicing security cameras and video controller systems
• Servicing Point-of-Sale computers, Kiosks, Totems and Hand scanners
• Manage and setup Audio/Video Soundboard Connections for events
• Servicing Sound Boards and Light Controller Computer in Museum Theater
• Onsite support of equipment during meetings and events requiring audio and visual presentations
• Train existing and new staff and employees on upgrades, changes and improvements to software and computer systems
• Other daily tasks, projects and duties as assigned

Minimum Qualifications:

• General Education Diploma (GED) required.
• Vocational/Technical school degree, Associates degree or higher in Computer Technology or Network Technology preferred.
• Background experience with Apple/Macintosh, Windows 8 through Windows 11.
• CompTIA A+, CompTIA Net+ or Microsoft Azure Desktop certification, preferred.
• Experience with Office 365 applications (i.e., Word, Outlook, Excel, Teams, etc.)
• Ability to work at least one weekend day (Saturday or Sunday).
• Availability to work on evenings, and holidays in addition to weekdays.
• Must be able to work as team member or individually with supervisor, peers, and outside contractors.
• Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
• Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
• All employees are required to have COVID-19, and flu vaccinations, as a term and condition of employment.

Physical Requirements & Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to reach with hands and arms.
• Must be able to use hands and fingers continuously.
• Ability to work inside and outside the building throughout the year and carry or push at least 40 pounds of weight a distance of at least 50 feet.
• Ability to stand, walk, stoop, kneel and traverse normal and/or cramped spaces.
• Ability to perform the physical requirements of the position, including pushing, pulling, reaching, bending, squatting, kneeling and climbing.
• Ability to walk up and down stairs as well as stand for long periods of time every day.
• Be able to focus on assigned tasks where noise activity and interruptions are constant and demanding.
• The individual(s) performing this job must be comfortable in an active crowded environment with regular traffic of people exiting and entering the building.