Audience Services Associate

Reports to Co-Managers of Audience Services
Posting date: 1/8/2025

Philadelphia Theatre Company (PTC) is seeking a part-time Audience Services Associate with a passion for helping people and excellent customer service skills to join our box office team. This position will report to both of PTC’s Co-Managers of Audience Services and will support the showtime operations of the box office at the Suzanne Roberts Theatre, as well as occasional day-to-day operations. This is a public-facing position that interacts with patrons daily via email, phone, and in-person. Availability on nights and weekends is required.

Duties and Responsibilities

• Supports PTC's vision of an exceptional and friendly patron services experience across all interfaces and for patrons of all backgrounds;
• Assists patrons with single ticket and subscription purchases and exchanges in-person and over the phone;
• Assists will-call operations before and during showtimes;
• Supports telemarketing initiatives and provides patrons with the most current information regarding performances, seating, programming, pricing, and venue information;
• Additional responsibilities as may be assigned.

QUALIFICATIONS

Experience and Eligibility

• Experience with ticketing/CRM software. Experience with Tessitura is a plus!
• Previous customer service experience.
• Experience with Group Sales Cultivation.

Skills and Abilities

• Commitment to Equity, Diversity, Inclusion, and Accessibility;
• Proficiency in Google Suite and Microsoft Office Suite;
• Skilled at graciously handling a wide variety of personalities;
• Aptitude for offering a positive and friendly experience to patrons of all backgrounds;
• Attention to detail, the ability to multitask, and strong time management skills;
• Ability to handle confidential information and follow best technology practices.

WORKING CONDITIONS

The Audience Services Associate will primarily work at the Suzanne Roberts Theatre (480 S. Broad Street - located at the corner of S. Broad and Lombard). The Box Office has separation from the general public via a wall and glass windows.

HOURS

Typical schedule requirements will be during production runs, including: weeknights (shifts ending as late as 8:30pm) and weekends. Hours may vary depending on the needs of the box office. There may be limited work available between productions, including rental performances and when the Box Office is open Monday through Friday from 12pm-6pm.

Please visit our website for our upcoming 2024/2025 season schedule: https://philadelphiatheatrecompany.org/. In addition to 3 PTC productions, we expect multiple performances by companies in residence throughout the year (Philadelphia Gay Men's Chorus, Koresh Dance Company, Ballet X, and the Savoy Company of Philadelphia).

COMPENSATION

This is a part-time position with an hourly rate of $16 per hour.

About Philadelphia Theatre Company

Philadelphia Theatre Company is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation. We engage and strengthen our community through exceptional productions of new and contemporary plays and musicals, inspiring education programs, and mutually beneficial civic partnerships. We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.

PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.

Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.