Ticketing Services Agent (Part Time)

Walnut Street Theatre is seeking friendly, customer-focused Ticketing Services Agents to join our team! This part-time position is ideal for individuals who enjoy helping patrons, thrive in a fast-paced environment, and want to be part of a welcoming, collaborative workplace at America’s Oldest Theatre.

Responsibilities

• Provide excellent customer service primarily over the phone, including answering inquiries, processing ticket sales, and handling ticket exchanges.
• Navigate ticketing software accurately and efficiently (training provided).
• Assist with subscription renewals, package sales, and general patron support.
• Uphold established departmental procedures and contribute to a positive, organized work environment.
• Assist with additional tasks as needed.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Basic computer proficiency required; prior ticketing or box office experience is a plus but not required.
• Reliability, punctuality, and ability to work as part of a team.
• Night and weekend availability is strongly preferred.

Compensation & Benefits

• $15 per hour plus chances for bonus incentives.
• Enjoy a friendly, supportive workplace with opportunities to learn and grow.
• Enjoy all WST productions for free.