Greater Philadelphia Cultural Alliance

Ticketing Services Agent (Part Time)

Walnut Street Theatre is seeking friendly, customer-focused Ticketing Services Agents to join our team! This part-time position is ideal for individuals who enjoy helping patrons, thrive in a fast-paced environment, and want to be part of a welcoming, collaborative workplace at America’s Oldest Theatre.

Responsibilities

  • Provide excellent customer service primarily over the phone, including answering inquiries, processing ticket sales, and handling ticket exchanges.
  • Navigate ticketing software accurately and efficiently (training provided).
  • Assist with subscription renewals, package sales, and general patron support.
  • Uphold established departmental procedures and contribute to a positive, organized work environment.
  • Assist with additional tasks as needed.

Qualifications

  • Strong communication and customer service skills.
  • Ability to multitask, stay organized, and remain calm under pressure.
  • Basic computer proficiency required; prior ticketing or box office experience is a plus but not required.
  • Reliability, punctuality, and ability to work as part of a team.
  • Night and weekend availability is strongly preferred.

Compensation & Benefits

  • $15 per hour plus chances for bonus incentives.
  • Enjoy a friendly, supportive workplace with opportunities to learn and grow.
  • Enjoy all WST productions for free.

Walnut Street Theatre is seeking friendly, customer-focused Ticketing Services Agents to join our team! This part-time position is ideal for individuals who enjoy helping patrons, thrive in a fast-paced environment, and want to be part of a welcoming, collaborative workplace at America’s Oldest Theatre. $15 per hour. Night and weekend availability preferred.