Volunteer & Tour Manager

Laurel Hill, two of America’s most historic cemeteries and funeral home, has an exciting opportunity for an experienced Volunteer & Tour Manager. Reporting to the Director of Development, the Volunteer & Tour Manager is a key member of the Laurel Hill team, responsible for the successful development, implementation, and management of our historic and thematic tours (both public and private) as well as the recruitment, training and supervision of Laurel Hill’s volunteers. As stewards of our most important constituents – our volunteers – this position actively cultivates and maintains strong relationships with volunteers to understand their interests and efficiently manages volunteer assignments across all events, tours, archives and special projects. This position requires a strong understanding of volunteer management best practices, the ability to effectively collaborate with internal and external partners, exceptional communication skills, and a passion for history and public engagement.

Laurel Hill East, founded in 1836, is located in Philadelphia and is a 78-acre National Historic Landmark. Laurel Hill West, 187-acres located in Bala Cynwyd, was founded in 1869 and is the location of the Laurel Hill Funeral Home. Both cemeteries are 501(c)(13) organizations and active burial sites, an accredited arboretum, exceptional educational and community resources, and unique recreational spaces. The Friends of Laurel Hill is a 501(c)(3) non-profit organization dedicated to preserving, protecting and promoting the visual and historic character of both cemeteries through progressive interpretation, education and fundraising. Join a passionate team dedicated to preserving history, fostering community engagement, and honoring the lives of others.

Essential Functions:

Volunteer Management:

• Recruit, screen, train, and supervise volunteers for all programs and events, including tour guides, event volunteers, and archival assistants.
• Develop and implement comprehensive volunteer training programs, including ongoing professional development opportunities.
• Manage volunteer schedules, track volunteer hours, and recognize and reward volunteer contributions through events, awards, and other benefits like field trips.
• Oversee the coordination of the Veterans’ Flag Holders Fund stewardship, and other special projects that serve as opportunities to engage volunteers.
• Foster a positive and inclusive volunteer environment that promotes engagement and appreciation.

Tour Management:

• Develop, implement, and manage a diverse range of public and private tours, including general history and thematic tours (in-person and virtual tour experiences).
• Support volunteers in research and development of engaging tour content that is historically accurate and relevant to diverse audiences.
• In collaboration with Laurel Hill’s Development and Strategic Marketing Departments, promote tour programs through various channels, including social media, website, brochures, and community outreach.
• Manage tour reservations, coordinate logistics, and manage post-tour communications to ensure a high-quality visitor experience.
• Maintain accurate records of volunteer activities and tour program data to show impact of programs for Laurel Hill.

Other:

• Collaborate with Laurel Hill team to develop creative, mission-driven, engaging programs, events, and special projects based on Laurel Hill’s history, residents, and spaces. 
• Collaborate with Laurel Hill team to help provide on-site event support, particularly during high-volume seasons and events like our signature Market of the Macabre, Cinema in the Cemetery, Tales from the Tombs, and Soul Crawl.
• Support Laurel Hill’s Sales and Family Services Department and visitor services functions with general inquiries about cemetery history, navigation of cemeteries and plots, programs, membership, and volunteer and philanthropic opportunities.
• Help uphold best practices maintenance of archives and records.

Qualifications:

• A Bachelor's degree required.
• Minimum of three to five years of volunteer management experience, with a preference for cultural, educational or historic sector.
• Strong proficiency in Microsoft Office Suite (Word, Excel), and experience with CRM software (Altru preferred).
• Excellent organizational, communication, and interpersonal skills.
• Detail-oriented with the ability to multitask effectively and prioritize competing demands.
• Passion for the mission of Laurel Hill and a commitment to supporting its success.
• Ability to work independently and as part of a team.
• Experience with social media platforms (Facebook, Instagram, etc.) is a plus.
• Evening and weekend hours are required, especially during high-volume event season. Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.
• Valid driver’s license required.
• Must have a valid driver’s license and access to a personal vehicle.
• Some evening and weekend hours are required. Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.

We offer an excellent compensation package, including full benefits. 

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.