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House Manager
Date Posted
Penn Live Arts
Penn Live Arts (PLA) at the University of Pennsylvania is seeking an enthusiastic customer service oriented part-time House Manager to join PLA’s Guest Services team. House Managers perform a wide variety of duties to help ensure that our Audiences, Patrons, Artists and Clients enjoy a safe, relaxed and pleasant experience during all events.
In conjunction with the Event Lead on duty, our House Managers are responsible for the overall guest services operations on a per-event basis. This includes, but is not limited to, overseeing the Usher staff, as well as Concessionaires, Merchandisers and Volunteers when present, and providing said staff with event-related information, attending to Patrons and/or Client’s needs, anticipating potential issues and resolving problems as they may arise. High level communication and exceptional customer service skills are pivotal to this position.
Education and Experience:
A minimum of two years related experience in a supervisory role OR equivalent combination of education, professional training or experience.
Must possess top notch customer service skills and the ability to work with Audiences, Patrons, Artists and Clients in a gracious and respectful manner.
The ability to problem solve under pressure and be able to clearly communicate instructions and needs.
Prior FOH experience a busy theatrical environment is preferred.
Essential Duties:
• Oversee Guest Services staff, providing clear direction and guidance; lead pre-event FOH staff meeting to provide relevant information relating to the event(s)
• Help to resolve potential guest seating problems in coordination with Box Office
• Accommodate guests with accessibility needs as they may arise
• Communicate with backstage/stage manager to ensure needs of the production and/or event are balanced with the needs of Patrons (i.e. requesting a performance start a few minutes late to accommodate late-arriving guests)
• Coordinate with Artist’s or Client’s staff regarding merchandise sales and oversee merchandise reconciliation at end of event
• Remain aware of the theater audiences throughout event in order to respond appropriately and in a timely way to any issue or emergency that may arise; in the event of an emergency, together with the Penn Police and Event Lead on duty, determine action to be taken, up to and including evacuation
Additional details in job link.
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