Assistant Manager, Group Sales

The Assistant Manager, Group Sales will be responsible for maintaining and generating school, youth, camp, affinity, corporate, adult, and tour and travel group experiences at the Museum.  This position will act as a representative of the Museum to these groups and support the Museums commitment to provide excellent customer service and operational support to deliver outstanding Museum experiences.

Leadership Responsibilities:

• Provides direction to other individuals.
• Collaborate with the Senior Director, Business Development and department Coordinator to manage the daily operations of Group Sales.
• Together with the Senior Director, Business Development participate in hiring, discipline, termination, training, and performance evaluations for staff.
• Collaborate with Senior Director of Business Development on budget forecasting and revenue opportunities for all Group Sales.
• Holds Manager on Duty responsibilities, including but not limited to completing relevant incident reports, adapting staff schedule changes and updates, addressing visitor concerns, completion of daily operations reports, and implementing necessary safety procedures.

Essential Responsibilities:

• Oversee the development and implementation of Group Sales programs including guided and non-guided school and camp field trips as well as bulk ticket sales for large groups.
• Work with Museum Learning team to promote and schedule in person guided, educational group tours for schools, youth groups, affinity, corporate, and tour & travel groups.
• Plan and organize each group visit including any room or transportation reservations.
• Protect integrity of ticket sales plan by upholding ticket price points by segment.
• Maintain data for each group visit in PTM database, Altru.
• Track and respond to all group visit inquiries.
• Attend appropriate trade shows/webinars to promote group sales at the Museum.
• Act as the main point of contact with Group leaders, including welcoming and checking-in groups when they arrive and processing remaining payments upon arrival.
• Receive admissions training and assist the team as needed including but not limited to- visitor/member customer service and visitor/member check-in.
• Perform other functions as directed.

Minimum Qualifications:

• Strong cultural competency and an openness to learn about communities different than your own.
• Bachelor’s Degree in marketing, public relations, museum studies, business, or other relevant degree.
• Minimum 4 years’ experience in group sales of admissions to attractions or in a corporate, non-profit, agency, Museum, or relevant field.
• Experience managing a database (Blackbaud/Altru products a plus).
• Excellent customer service and communication skills- oral and written.
• Self-starter with ability to produce attendance and revenue goals with limited supervision.
• Good working knowledge of Microsoft Office suite of software.
• Team player, flexible, innovative, interest in children and children’s museums.
• Ability to work in a fast-paced environment, analyze situations and respond quickly to deliver effective solutions.
• Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
• Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
• All employees are required to have COVID-19 and flu vaccination, as a term and condition of employment.