Director, Development Services

Primary Responsibilities:

• Executes solutions for problem areas, drives improvements, innovation, and the resolution of roadblocks.
• Develops and mentors a high-performing team that understands the importance of activity metrics.
• Identifies, coordinates, and executes applicable training to develop and grow the team including but not limited to conflict resolution, best practices, and relationship development.
• Responsible for acknowledging all types of donations. Oversee the facilitation and execution of the acknowledgment process.
• Maintains the functions of constituent management, gift processing, and administrative procedures
• Proactively identify process problems and utilize creative problem-solving approaches to resolve issues
• Works within the technical/functional aspects of databases and serves as a primary point of contact for all mass gift and biographical data uploads, changes, and data integrity.
• Oversees and supports the Development Services team of gift processors.
• Establishes standard operating procedures (SOP) and methods for database management to ensure consistent entry, editing, additions, changes, and status are managed consistently by the team.
• Identifies and implement goals, objectives, and strategies for the purpose of supporting the deepening of donor relationships.
• Assists with financial, analytical, statistical, and demographic reports; and mailing lists, recognition lists and other data extractions as needed to support Development team needs.
• Acts as the liaison between the finance department and development department, troubleshooting variances, working together to reconcile funds and establishing procedures to improve and streamline processes.
• Develops targeted reports for automation to streamline data use and to support users to run reports as needed.
• Establishes baseline information for users, as well as development services team, for training reference. Supports ongoing training and unique training needs as it applies to development database, currently Raisers Edge-Blackbaud.
• Responsible for supporting and aligning with Philabundance Cultural pillars. Ensure communications, actions and interactions reflect a focus on People, Professionalism, Partnerships, and Progress.

Educational Achievement:

• High School Diploma or GED preferred, additional education a plus.
• Extended Degree in Marketing, Business, IT, Social Services, or related topics preferred.

Work Experience:

• A minimum of 5 years of experience in client-focused fund-raising industry, or CRM database management role, in a leadership role.
• Previous experience developing and implementing highly effective and cohesive teams in a leadership role.
• Ability to establish and execute a strategic plan, with goals, milestones, researched opportunities, and methods to support development fundraising goals and achieve administrative data goals.
• Successful experience with problem solving and possesses ability to stay nimble in an evolving environment.

Preferred:

• A robust knowledge of the issues facing people living at or near the poverty line, rehabilitation, and reentry into the work force. Ideally in a leadership role. Experience in social services a plus.
• Previous experience managing accounting function of accounts receivable or gift entry processing within non-profit environment highly preferred.
• Ability to speak multiple languages a plus. Fluency with Spanish highly preferred.

Required Skills and Abilities:

• Strong capability to create and manage budgets, leverage databases, produce timely reports, communication, analysis and present internally and externally. (Microsoft suite, ppt, database exp. and Zoom/Teams)
• Solid management skills required, including attendance, performance, rewards, discipline, and training. Previous experience with team and individual accountability to reach specified goals.
• Data Management experience with report development, review and analysis.
• Strong management of team development, succession planning, consistent performance, rewards, discipline, and training as required.
• Proven organizational and communication skills, guide a team with levels and provide senior leadership team with necessary information on an ongoing basis.
• Successful experience with problem solving and ability to stay nimble in an evolving environment.
• Strong organizational and communication skills to guide a team with levels and provide the executive team with necessary information on an ongoing basis.
• Reviews, assesses and enforces accurate timely reporting of program status and results; responsible for the quality, curriculum development, success rates of the participants and staff performance levels.
• Executes solutions for problem areas, drives improvements and the resolution of road blocks, aligns with budgetary guidelines.
• Strong organizational and communication skills to guide a team with levels and provide the senior leadership team with necessary information on an ongoing basis.
• Strong ability to manage CRM database as well as document, train and establish user standard reporting.
• Solid experience working with software, plus previous experience with Luminate and Omatic products.
• Proficiency in report writing, ideally in Excel, SQL, and Crystal Reports.
• Experience in an administrative, customer service or sales environment role with hands on responsibilities with prospects, marketing practices, and key relationship development. Highly preferred within a non-profit development environment.
• Excellent interpersonal skills: ability to build strong relationships and work collaboratively with individuals and teams internally and externally.
• An exceptional communicator, both in writing and orally; previous public speaking required. 

Physical Demands:

• Must have the ability to be available evenings, weekends and take on extended hours as business needs demand.

• A minimum of 25% of travel is required. Must be willing and able to travel within and outside of the service area (employee can use public transportation, rideshare service, personal vehicle, or other means) Must be physically compatible with travel, office visits, events, and meetings. Must have valid driver’s license if using company vehicle.
• Work in a seated position up to 8 hours a day, 5 days a week; Bend, stoop/squat, and walk intermittently throughout the day; Must be able to move up to 20 pounds. Shared supported lift is preferred, two people can move objects to lower impact. 
• See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper safety conditions.
• Maintain an acceptable work pace and align with required personal and team deadlines. Must meet goals.
• Demonstrate cognitive ability to:  provide direction as well as follow directions and routines, work independently with appropriate judgment, read words and numbers, concentrate, memorize, recall, identify logical connections and determine sequence of response, process proactively and identify near and long-term future needs as well as evaluate problems and escalate/inform management as is necessary.
• Perform office tasks using simple hand grasp, fine hand manipulation, and reach associated with assigned tasks such as keying.
• Able to take on a diverse range of tasks equally effectively. Responds positively to change and influences others to adapt positively to new situations quickly.

Note: This role requires additional background information financial checks in addition to crime and employment.