Full-Time Box Office/Patron Services Representative

People’s Light in Malvern, PA is now accepting applications for full-time Box Office/Patron Services Representatives.           

The box office is open year-round, offers a minimum of 40 hours per week and is great for those individuals seeking entry-level arts administration experience. Box Office/Patron Services Representatives serve as the primary point of contact for all patron inquiries regarding the theatre and affiliated restaurant (the Farmhouse Bistro) and are responsible for providing concierge service to all patrons.

Benefits: Full medical and dental benefits provided.

Scheduling: Candidate is required to work some weekend and late night shifts. Candidates must have a reliable form of transportation. 

Reports directly to:  Box Office Manager

Responsibilities:

• Ticket order processing via phone, mail, in person, or email.
• Recording of subscription orders from new and returning patrons.
• Resolution of ticketing inquires and patron concerns
• Maintenance of patron accounts.
• Various administrative tasks (maintaining incoming and outgoing mail, office supply management, etc.)

Experience/Qualifications:

• Applicants should be computer literate.
• Comfortable with handling a high volume of telephone calls.
• Have the ability to multi-task.
• Enjoy working with the public.
• 1 year of previous customer service experience.
• 1 year of experience using the Tessitura ticketing software preferred.