Membership Coordinator

Please Touch Museum is a non-profit organization seeks a Membership Coordinator who is responsible for the Membership Department’s daily activities such as preparing acknowledgement letters; fulfilling all memberships; maintaining member gift records and files; coordinating mailing lists; supporting special events and provide any high level administrative support as required for the department.  Maintains confidentiality of information and professional interactions with members.

Responsibilities include but not limited to: manages data entry for the membership program; process all new and renewal memberships from on-line, admission sales, phone sales, and mail-in channels through data systems; provide high level of service to foster strong relationship with current and former members; coordinates administrative duties related to the Museums membership program, including: general membership appeals, renewals, event mailings and updating member records; coordinates with onsite membership sales, by staffing membership booth and assisting at admissions desk; provide support for department effort such as membership mailings, membership packets, assist with member events, data entry of memberships, answering all membership emails; and answering membership phone inquiries; update and maintain accurate member records and information in Altru; manages all external donation request inquiries and tracks all inquiries in database; prepares correspondence and distributes donated materials; assist in ongoing maintenance of the database; manage membership collateral inventory; assist the Marketing & Communication team in the administrative functions for all of the museum’s membership events and activities; assist in membership research.

Requirements: More than one years’ experience of administrative support duties in a high-volume office and in a time sensitive manner; at least 2 years of college toward a Bachelor degree; required to work one weekend day.

Excellent data entry skills; experience in database systems required (e.g. Altru, RaisersEdge, DonorPerfect),; demonstrates strong initiative, problem solving skills and sound judgment; proven ability in processing acknowledgements for all membership gifts; highly organized and meticulous attention to detail; proven excellent time management skills; thorough knowledge of Microsoft Office Suite; excellent office skills, answering multiple phone lines, scheduling, data entry, mass mailings, customer service; excellent writing skills; strong telephone presence.