Department:              Audience Services
Reports to:                Audience Services Manager

Summary:
The Audience Services Associate is responsible for providing superlative customer service to all guests by adhering to the Mission, Vision and Values of Ensemble Arts Philly. 

Visitor Services Associate

Schedule: Part-time, 12-18 hours per week, Friday, Saturday, & Sunday
Salary: Hourly,  $15/hour + bonus for exceeding goals
Start date: January 7, 2025

Qualifications
The successful candidate will be experienced, motivated, customer service oriented, and excel in high-end retail sales. The Visitor Services Sales Associate serves as an ambassador for the organization’s mission and vision. Preference will be given to candidates with previous experience in the arts and cultural organizations, particularly in museum or gallery sales.

Part-Time, 24 hours per week ($18.35 hour)

Schedule: Saturday, Sunday Required & Thursday or Friday Required

Primary Function: As the first point of contact with guests to the Barnes Foundation, the Box Office and Call Center Specialist is responsible for consistently providing superior customer service to guests: selling tickets, tours, memberships, classes, and other Barnes programs. The Specialist ensures an efficient and welcoming entry through our ticketing process and a best-in-class experience to every person who interacts with our institution. The Specialist makes the “customer centered” concept a daily reality in all interactions, decisions, and exchanges with guests. The Specialist works both on the phone and in-person, stationed in a call center, at the box office, member desk, or other locations depending on the needs of the day. Specialists use a digital point-of-sale system to process financial transactions and are responsible for accuracy. 

Penn Live Arts (PLA) at the University of Pennsylvania is seeking an enthusiastic customer service oriented part-time House Manager to join PLA’s Guest Services team. House Managers perform a wide variety of duties to help ensure that our Audiences, Patrons, Artists and Clients enjoy a safe, relaxed and pleasant experience during all events.

Visitor Experience Assistants (VEAs) welcome visitors to the Museum and engage with children and families in the exhibits, facilitating positive play-based learning experiences. Visitor Experience Assistants provide customer service throughout the Museum floor through their knowledge of daily programming, Museum exhibits, ticketing/membership offerings, and wayfinding.

Please Touch Museum is seeking a dedicated Admissions Assistant to join our team. The ideal candidate will provide exceptional customer service to all Museum visitors, will be knowledgeable about all Museum products including ticket sales, membership, discounts, and programs. Admissions Assistants serve as ambassadors for the Museum, greet visitors and answer questions about the Museum.

This position is part of the AFSCME Local 397 bargaining unit.

Duties:

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

The Greater Philadelphia Cultural Alliance seeks several surveyors to assist with surveying of performing arts audiences from November 2024 to March 2025.

OVERVIEW

Predominantly inward-focusing position on the Ticketing Services team.  Primary focuses include managing Ticketing Services staff, assisting interdepartmentally and providing partial weekend coverage.

ESSENTIAL JOB FUNCTIONS

Management

Penn Live Arts (PLA) at the University of Pennsylvania is seeking enthusiastic customer service oriented part-time Ushers to join PLA's Front of House team.

Ushers play a significant role in the FOH department, offering the highest level of customer service for any patron, artist, client or visiting member of the public.

Responsibilities of ushers include, but are not limited to: