Manager of Member Relations and Annual Fund

Job Summary: 

The National Museum of American Jewish History’s Manager of Member Relations & Annual Fund directs, grows, and enhances the Museum’s membership program. Reporting to the Chief Development Officer, the Manager of Member Relations oversees the development and implementation of outreach initiatives; provides strong stewardship; and manages, with relevant staff and consultants, events,, and programs to engage and acknowledge membership, 1654 Society and other annual donors. This position works to optimize membership and annual giving opportunities, moving donors up the giving pyramid. 

Responsible for setting and meeting ambitious annual giving goals, the Manager of Member Relations & Annual Fund conceives, designs, and oversees an integrated strategy of direct mail, e-mail, print, online and social media communications. This position also oversees on-site sales and member/donor engagement events. The position manages the Membership budget, conducts direct monthly reporting and reconciliation with Finance, produces quarterly analysis reports, and ensures accurate information, premium fulfillment, and regular member communication. This position works closely in tandem with the Manager of Data and Operations, as well as the Director of Finance and the Director of Accounting systems to ensure departmental payables are submitted and coded, and that gifts are properly processed and coded to the appropriate  

In addition, the Manager of Member Relations & Annual Fund serves as an individual giving officer, responsible for building a mid-level annual giving program generating gifts up to $10,000 and helping to create a pipeline for major gifts.  

  This role also oversees the daily administration and operations of the development department, including but not limited to scheduling, meeting minutes, front-facing development interactions, (replying to all inquiries, answering phone calls), and day-to day operations of the department as needed.  

Bachelor’s degree required 

Three to five years of experience with museum membership programs and/or related experience in areas such as non-profit marketing or customer service 

Team player, self-driven, detail oriented 

Warm and welcoming 

Enjoys working with donors and investing in relationship building 

Strong interest in the Museum’s subject matter (e.g., Jewish history, history, immigration, etc.)  

Knowledge of museum operations preferred 

Excellent writing and interpersonal skills 

Commitment to providing outstanding customer service to Museum constituents and colleagues  

Highly organized and comfortable managing multiple projects at one time 

Ability to work under pressure and to meet deadlines 

Good analytical skills and experience in monitoring and evaluating program performance.  

Solid computer skills required; knowledge of Raiser’s Edge and Constant Contact preferred