Part-Time Box Office Associate

About People’s Light: 
Founded in 1974, People’s Light is one of Pennsylvania’s most respected professional theatres, renowned for producing innovative and thought-provoking work that reflects the diverse voices of our community. Located in Chester County, our mission is to inspire, entertain, and engage audiences through live theatre and educational programs, fostering a welcoming and inclusive environment for all. At People’s Light, we believe in the power of storytelling to connect people and create lasting impact. 

Position Overview: 
The Box Office Associate plays a vital service and hospitality role at an exciting moment of evolution for People’s Light. Reporting to the Box Office Manager and working within our dynamic marketing department, this position supports revenue generation and enhances the patron experience. Responsibilities include providing phone and email support for ticket sales, upselling subscriptions and packages, and collaborating across departments to advance our mission. 

This is a part-time, non-exempt position, averaging approximately 32 hours per week. Evening and weekend work is required to support our vibrant performance schedule. 

Responsibilities: 

• Serve as a secondary Box Office attendant focused on sales, patron service, and hospitality 
• Utilize Tessitura/TNEW platform to sell and upsell tickets, subscriptions, events, and Farmhouse happenings 
• Collaborate cross-departmentally to support artistic, sales, fundraising, community outreach, and Farmhouse initiatives 
• Support Box Office Manager in all Box Office operations 
• Manage AirTable and comp ticket requests, and assist with seating for Opening Night 
• Attend weekly marketing team meetings and contribute to a collaborative work environment 

Requirements: 

• Minimum of 2 years’ experience in a performing arts Box Office environment 
• Proficiency with Tessitura/TNEW ticketing systems 
• Ability to work collaboratively in a small team and represent People’s Light professionally to all stakeholders 

Desired Skills and Abilities: 

• Knowledge of the Philadelphia/Chester County area theatre market 
• Curious and entrepreneurial mindset, seeking new opportunities to advance the organization 
• Pragmatic problem-solving skills 
• Superb organizational skills and ability to set and manage priorities 
• Commitment to equity and inclusion 
• Strong dedication to customer service 
• Passion for the performing arts 

Why Work With Us? 
At People’s Light, you’ll join a passionate team dedicated to artistic excellence and community engagement. Our collaborative work environment encourages creativity, professional growth, and meaningful connections. We celebrate diversity and strive to create an inclusive space for all employees and patrons. 

Equal Opportunity Employment   
People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.  

Non-Discrimination Hiring Policy   
People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.  

Join us in shaping the future of theatre and making a difference in our community!