Patron Services Associate

Department:              Ticket Philadelphia

Reports to:                 Patron Services Manager

Status:            Non-exempt, Part-time

Summary:

The Patron Services Associate is responsible for providing superlative customer service to the patrons of all Ticket Philadelphia clients by adhering to the Ticket Philadelphia Standards of Excellence. 

Essential Functions:

Responsible for accurately accepting subscription orders by telephone and processing ticket exchanges and subscription ticket donations as needed.
Responsible for accurately processing exact subscription renewals and new subscription orders arriving by mail, telephone, fax, internet and telemarketing.
Actively up-sell additional offers such as parking, shipping and dinners.
Provide timely response to patron requests for information received by mail, phone and email, as well as, assisting in preparation of mailings and other communications with patrons.
Create Customer Service Issue records for all patron compliments, complaints or out of the ordinary situations or comments.
Assist in preparation of mailings and other communications with patrons.
Disseminate information regarding various arts organizations and venues. 
Align customer service within the standards of KCI practices
Participate in other duties/tasks as requested by Management.

Education/Experience:

High school diploma or equivalent required.
One (1) year of customer service experience working in a retail, call center, or performing arts environment.

Knowledge/Skills/Abilities:

Must be available to work evenings and weekends.
Ability to interact with people from diverse backgrounds
Ability to deliver superior customer service
Strong communication skills
Computer literacy
Visible leadership skills and a desire to advance in the organization.

Environment, physical demands and other conditions:

Some nights and weekends
Basic office environment