Associate House Manager

Bucks County Playhouse in New Hope, PA is in search of a part-time Associate House Manager.  Reporting to the House Manager, the Associate House Manager plays a vital role in the Front of House operations of the theater and producing organization.

Associate House Manager Duties:

Reporting to the House Manager
Assisting House Manager with wheelchair seating removal/installation as needed
Making sure the baskets in the house are full with programs
Receiving a list of Volunteer ushers for that performance
Performing any necessary preparations for coat check
Inspecting ALDs and insure they are all in working order
Training new volunteers using the” head usher training guide”
Ensuring the comfort and contentedness of patrons in the house.
Patron Hospitality
Cover for House Manager whenever necessary

House Manager Duties:

Preparing the house for patrons. Includes checking house and restrooms for supplies and cleanliness, reviewing the performance seating book, prepping materials for ushers (nametags and program inserts), etc.
Overseeing the volunteer and staffed ushers, which includes training and supervision, prepping assignments and materials during each shift
Ensuring the house opens on time and providing patrons with countdown warnings at appropriate intervals
Being attentive, anticipating patron needs, and being available in the lobby and/or house to assist with any questions or concerns
Communicating with Stage Manager for opening house, coordination on pre-show curtain speech and starting each act within a suitable time frame
Serving as acting manager-on-duty when performance begins for box office when Box Office Management or Sales Supervisor is not present
Maintaining communication with Concessions Management before, during and after each performance
Coordinating with our valet service at the start and end of each shift
Completing and submitting daily HM report
Locking up at end of day as needed (checklist available)

Qualifications:

Strong social skills
Excellent decision making skills
The ability to be flexible under pressure
Top level customer service and sales experience a must
Ability to work independently and as part of a team
Knowledge of Tessitura is a plus
Love of theater a must!

Bucks County Playhouse, a nonprofit 501(c)3 organization, inspires, entertains, and engages audiences with professional theatrical productions of new and classic plays and musicals featuring leading artists from stage and film.  We provide innovative arts education and community programs that celebrate the performing arts. 

Located between Philadelphia and New York, Bucks County Playhouse opened in 1939 in a converted 1790 gristmill after a group of community activists, led by Broadway orchestrator Don Walker and playwright Moss Hart, rallied to save the building.  The Playhouse quickly became one of the country’s most famous regional theaters, featuring a roster of American theatrical royalty, and remained in continuous operation until December 2010. In 2012, the Playhouse re-opened thanks to the efforts of the Bridge Street Foundation, the nonprofit family foundation of Kevin and Sherri Daugherty, and Broadway producer Jed Bernstein.  In January 2014, Broadway producers Alexander Fraser and Robyn Goodman assumed the leadership roles of Producing Director and Executive Producer, respectively.