Marketing & PR

The 2014 Patron Loyalty Study: Loyalty By the Numbers, examines the financial transactions (including tickets, memberships and donations) of almost a million Greater Philadelphia households, using seven years of data from 17 major cultural attractions in the region. One of the key findings of the report is that, despite the sector’s focus on developing new audiences, the erosion of current audience loyalty represents one of the most significant financial risk for cultural groups. The study found that less than 3% of patrons generated over 62% of total patron revenue. However, spending by this small but powerful group of patrons declined12 % throughout the study, driven by a decline in primarily donor activity/revenue.