Visitor Services Assistant (PT)

Samuel S. Fleisher Art Memorial

Job Description:

Fleisher Art Memorial is seeking a part-time Visitor Services Assistant to work approximately 14-21 hours a week to help students, faculty members and visitors at our lobby entrance desks. The Visitor Services Assistant serves as a friendly and professional ambassador for Fleisher, exemplifying qualities of reliability, quality customer service, organization, and efficiency to ensure that visitor’s needs are met with promptness and grace. Assistants are expected to have some day and evening availability as well as Saturday days during our fall, winter, and spring school semesters. Hours vary significantly depending on school hours.

About us:

Founded in 1898 with the mission to make art accessible to everyone, regardless of economic means, background, or artistic experience, Fleisher Art Memorial is the nation’s oldest tuition-free art school. Fleisher serves 6,000 students and 17,000 visitors each year, through free and low-cost workshops, a prestigious exhibitions program, public events, and residencies in public schools and community centers. For more information, visit www.fleisher.org.

 

Responsibilities:

Be a friendly and approachable presence at all times.

Provide knowledgeable assistance to visitors and students seeking information about Fleisher and its surrounding areas.

Interact with students, visitors and faculty members on a regular basis by answering questions, assisting with the registration process, fielding phone calls, and administering term surveys.

Help maintain the safety and security of Fleisher’s building.

Be tactfully able to handle stressful situations.

Assist in contacting model, faculty and class monitor substitutes when necessary.

Have skills to negotiate and resolve problems.

Stay current on Fleisher’s many happenings, policies and procedures.

Track visitor attendance and manage record keeping and payments.

Keep a neat and orderly work space at all times.

Complete opening and/or closing procedures efficiently and accurately.

Perform other tasks as directed by the Operations Manager.

 

Skills and Qualifications:

Outstanding hospitality skills.

Excellent verbal communication.

Dependability and punctuality are essential in this role.

Prior customer service skills preferred.

High level of comfort to learn constituent management databases and Microsoft Office.

Passionate about Philadelphia’s art and culture community.

Fluency in English. Spanish, Mandarin, Cantonese, or other language skills strongly preferred – please identify this clearly in your application.

 

Compensation:

$12/hour

Availability:

Currently seeking an individual who can commit to the below shifts. Flexibility in hours while training and (once trained) for picking up shifts, is highly desired.

Wednesday 6:00 – 10:00PM

Thursday 6:00 – 10:00PM

Saturday 8:30AM – 3:30PM

 

Benefits for Part-time Staff Include:

Annual Household Membership to Fleisher Art Memorial.

Tuition waived for one class or workshop per semester.

Free admission to the Philadelphia Museum of Art.

Additional hours available upon completion of training for special/rental events.

 

To Apply

To Apply:

Submit a cover letter and resume in one document. No phone calls, please. We will receive applications until position is filled. https://fleisherartmemorial.submittable.com/submit/145886/visitor-services-assistant-pt

Fleisher is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.