Survey Assistant (Temporary)

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. 

How You Will Contribute

The Survey Assistant collects data from visitors and other constituencies in support of research and evaluation projects at the Philadelphia Museum of Art. These projects inform visitor-oriented decision making across the institution, improving and expanding our engagement with and responsiveness to audiences and communities. With friendliness, confidence, reliability, and consistency, the Survey Assistant plays a vital role in the data collection phase of the research process.

Specifically, you will:

• Participate in training sessions related to general and/or project-specific practices, procedures, and techniques
• Select, intercept, and recruit museum visitors as participants in research studies using general and/or project-specific procedures
• Use established protocols, questionnaires, and interview guides to conduct on-site surveys and interviews with museum visitors
• Use web-hosted resources on a tablet and/or paper forms to collect data, including visitor responses and administrative data
• Work with others in the Visitor Experience Division to facilitate visitor experience as needed, including wayfinding, complaint resolution, etc.

Your background and experience include:

• Strong interpersonal skills, including friendly, welcoming demeanor and clear verbal communication
• Excellent note-taking skills with attention to detail
• Comfortable approaching visitors for interviews and surveys
• A track record of dependability, punctuality, and self-motivation
• Experience in customer service, hospitality, canvassing, and/or survey research preferred

Position and Compensation Details

• The hourly rate for this position is $16.75
• This position is part-time, non-exempt, and no more than 16 hours per week
• Schedule varies dependent on project needs and could include weekdays, evenings, weekends, and holiday weeks. Shifts take place Monday, Thursday - Sunday 11 a.m. - 5 p.m.; Friday 11 a.m. - 8:45 p.m.
• This position reports to the Director of Audience Research
• This role is temporary, in alignment with a special exhibition, lasting from October 2023 until February 2024
• Physical requirements:
• Able to remain stationary for up to two hours at a time while proactively engaging with museum visitors to participate in surveys
• Able to hold and use hand-held data collection equipment including clipboards, iPads, and pencils
• Able to move through crowded public spaces easily for hours at a time to accomplish goals of the position
• Minor moving of items weighing no more than 10 pounds
• Able to perform the essential duties of the role for the entirety of the shift (typically 6 hours, up to 9 hours)
• COVID-19 vaccination required.
• Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum, and protects and enhances its reputation and standing within the community of museums.
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
• Maintains confidentiality.
• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis.  We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees* including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.