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Post Sale Administrator

Freeman's

Responsibilities

 

Assisting buyers through the post-sale process:

  • Providing exceptional client service in relation to all Post Sale activities
  • Issuing Post Sale output for clients, including:
  • Invoices for purchases
  • Invoices for unsold property
  • Shipping quotes/shipping invoices
  • Interest and storage charges
  • Ensuring the financial transactions comply with corporate governance & Compliance policies
  • Ensuring the correct sales tax is charged and collected
  • Ensuring payments are made within the 10 day payment period and overdue payments are followed up within 10-15-30 days
  • Reviewing resale and tax exemption documentation for accuracy
  • Issuing timely and accurate client communications
  • Partnering with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
  • Working with the Operations & Specialist teams to manage client collection arrangements

 

 

General:

  • Responding to general client inquiries e.g., general correspondence, phone inquiries, emails, etc.
  • Managing property releases for sale & non-sale inventory

 

Qualifications

  • Excellent client service skills, with demonstrated capability in active listening, empathy, service orientation, and patience
  • Good numeracy skills. Prior experience with payments/cashiering is preferred.
  • Strong organizational skills and follow-through; attention to detail is key
  • Logical and practical thinking, with excellent resourcefulness and problem-solving skills
  • Calm demeanor, especially under pressure, with the ability to handle difficult client situations
  • Well presented with a friendly, enthusiastic and welcoming disposition
  • Exceptional oral and written communication skills
  • Highest standard of confidentiality, discretion and work ethic
  • Ability to work both independently and to partner with colleagues
  • Multi-lingual skills are a plus
To Apply

To apply, please submit a cover letter and current resume/CV to wlong@freemansauction.com.