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Museum Greeter - Part Time Temp

Pay Type: 
Hourly Rate
Job Status: 
Minimum Salary/Hourly Rate: 
$11.30
Maximum Salary/Hourly Rate: 
$11.30

Winterthur Museum, Garden & Library

Winterthur Museum, Garden & Library comprises an outstanding naturalistic garden, the premier collection of American decorative and fine arts, and a nationally renowned research library, all in a historic Brandywine Valley landscape of nearly 1,000 acres. 

Winterthur considers our employees and volunteers to be among its greatest assets and provides them with the chance to develop their love of the arts and horticulture while contributing to the mission of the institution.

Working at Winterthur is a unique and rewarding opportunity, offering a variety of career paths in a beautiful setting. At Winterthur employment is more than just work. Employees enjoy an environment that is rich in culture and natural beauty while contributing specific skills and upholding the core values of the organization.

JOB DESCRIPTION:

The Museum Greeter reports to the Visitor Services Manager and will welcome visitors in a friendly and courteous manner. The greeter provides informational and directional assistance to visitors entering and exiting the museum house tour.

This is a part-time, temporary position lasting through January 10th with the possibility of extension.

Responsibilities:

  1. Greet visitor in warm, friendly manner at museum conservatory for self-guided house tours. Open doors to allow entry and exit.
  2. Check tickets to ensure visitor has house tour tickets and is entering at their reserved time
  3. Use POS ticketing system in read-only function to stay informed of expected visitors at each time slot
  4. Organize groups going into house and ensure that we are maintaining capacity standards
  5. Give orientation to house tour to include overview of what visitors will see, route, assist in download of accompanying tour app, etc.
  6. Ensure that visitors are aware of collection safety protocols and do not touch museum objects or enter with food, beverage, backpacks, etc.
  7. Assure that visitors are adhering to museum Covid policies
  8. Maintain tally of visitors entering tour at each time slot
  9. Answer basic questions relating to museum functions, locations, events and provide directions
  10. Keep supervisor aware of issues or needs – computer issues, brochure stock, etc.
  11. Have a basic understanding of Winterthur collection and procedures and policies
  12. Notify appropriate staff of any emergency situations with visitors or staff members at the conservatory
  13. Assure that the Conservatory is clean and tidy to present the best possible image of Winterthur.
  14. Attend training sessions to include taking of museum tours.

Compensation: $11.30/hour

JOB REQUIREMENTS:

Minimum Experience: 1+ years of customer service experience with a high school diploma

Preferred Experience: 2+ years customer service; experience in dealing with large crowds

Knowledge/Skills:

  1. Strong customer service skills
  2. Warm and friendly personality
  3. Ability to work with wide variety of audiences and speak in a clear, concise and sometimes loud voice.
  4. Able to multi-task and to remain calm and courteous under pressure
  5. Flexibility
  6. Decision making skills
  7. Basic computer skills

Essential Functions:

  1. Ability and willingness to stand for majority of a shift of up to 7 hours 
  2. Be able to open and close heavy doors; ability to push/pull 20 lbs
  3. Be able to be outside in various weather conditions for brief periods of time
  4. Available to work weekends, occasional nights and holidays (including the 3 days following Thanksgiving and week between Christmas and New Year’s)

Work Schedule: Variable, Tuesday - Sunday through January 10th with the possibility of extension