Primary tabs

Museum Assistant at Historic Hope Lodge -Seasonal, Part-time

Friends of Hope Lodge

MAJOR RESPONSIBILITIES:

- Assists with general museum reception and visitor services and maintains the highest standards of customer service for all visitors.

- Responds effectively and knowledgeably to questions from visitors regarding Hope Lodge including exhibit information, planned programs/events, local tourist information, and membership and volunteer opportunities.

- Responsible for all opening and closing procedures, both at the register and reception desk and in opening and closing the Hope Lodge mansion and associated buildings.

- Performs accurate retail museum shop sales, admissions, event, and membership sales to balance the day’s business in the appropriate manner.

- Provides in-depth and engaging tours of the Hope Lodge mansion and grounds.

- Answers the telephone and provides requested information. If unable to answer the question, forward the call to appropriate board members, using good communication skills and working collaboratively to do so.

- Performs museum shop maintenance, restocking supplies, and cleaning as needed to optimize the appearance of the retail sales floor and all merchandise.

- Participates in all aspects of setup/break down and staffing of Friends of Hope Lodge events in support of the organization as requested and needed.

- Assists with public, education, and fundraising programs.

- Is knowledgeable about Friends of Hope Lodge membership levels and benefits and promotes FOHL membership sales.

- Willingly and enthusiastically assists FOHL volunteer staff with tasks as needed, including administrative tasks and public and fundraising programs.

- Other duties as assigned.

 

JOB SKILLS, KNOWLEDGE AND EDUCATION:

- College preferred, high school or G.E.D. essential. Those with degrees in history, art history, museum studies, education, or related fields are encouraged to apply.

- A minimum of one year of work experience in retail or customer service position.

- Demonstrated interest in and aptitude for providing high-quality educational content to a diverse general public.

- Dedicated commitment to the philosophy and mission of Hope Lodge.

- Excellent customer service abilities, accuracy, enthusiasm and productive work ethic.

- Effective oral, written and interpersonal communication skills.

- Effective knowledge of Hope Lodge site and programs as well as local tourism and restaurants.

- Ability to deal tactfully and effectively with a diverse population of visitors and staff.

- Demonstrated organizational and time management skills.

- Proficiency in Microsoft Office including Word, Excel, and Power Point required.

- Ability to follow policies, procedures, and instructions to accomplish assigned tasks accurately and appropriately.

- Demonstrate a desire and ability to function as a team player, including working a flexible schedule, including evenings and weekends, to accommodate the needs of the Friends of Hope Lodge.

- Public speaking experience.

-Ability to pass PA background check to work with and around children

Education Level: 
College or Equivalent Experience
To Apply

Interested applicants should send an application in the form of a cover letter and resume to hopelodgepa@gmail.com, attention President.