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Membership Manager

The Franklin Institute

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that’s as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you’ll find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Membership Manager will be primarily responsible for tasks associated with all aspects of The Franklin Institute’s membership program, including the Dual through FamilyMax membership levels, Membership Circles, Innovators, and the Benefactor Society.  In coordination and consultation with the Director of Membership and Assistant Director of Member Relations and Annual Fund, the Membership Manager will advance the revenue goals of each program by managing renewal efforts, coordinating communication and stewardship efforts, and executing acquisition and cultivation strategies.

This position reports directly to Assistant Director of Membership Relations and Annual Fund

This is a full-time position.  Availability to work evenings and weekends, as necessary.

Primary Duties and Responsibilities:

  • Work with the entire Membership team on strategy, planning, and analysis of all membership levels.
  • Manage and execute the team’s renewal program for all levels of membership.
  • Manage the executive the team’s strategies to grow the Benefactor Society and Innovators through 1-1 donor meetings, large and small-scale acquisitions, upgrade appeals, active prospecting, and creative cultivation opportunities to increase the dollars raised by this program.
  • Coordinate and manage all member print and electronic communications to maximize the impact of messages and appeals for their support or participation.
  • Serve as the primary point of contact for the Benefactor Society concierge service.
  • Manage the stewardship process for Benefactors and Innovators.
  • Identify creative ways to engage existing Innovators and attract prospective members through new and existing External Affairs events.
  • Serve as the primary contact for all membership-related Social Media outreach efforts.
  • Serve as point of contact for member customer service issues and questions.
  • When possible, interview, onboard and manage a volunteer/intern who will assist with administrative tasks.
  • Other duties as assigned in support of membership and/or entire External Affairs department.

Position Requirements

A Bachelor’s degree from an accredited college/university and at least three years related experience in development, communications, or marketing with a specific focus on membership or individual annual giving programs.  Must have sincere interest in stewarding member and donor relationships, and a desire to work in a donor- centered development culture that produces materials and constituent experiences of the highest quality.  Experience in developing and implementing member acquisition and donor engagement strategies is important, as is experience in working directly with donors to cultivate their relationships with a non-profit organization.  Familiarity with a complex relationship management database is also required. Excellent writing and project management skills are necessary.  Ability to effectively present information, respond to questions from key leaders, donors, members, and the general public, and enthusiastically communicate the objectives and impact of The Franklin Institute is required.

Mandatory Requirements:

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

Benefits Information:

The Franklin Institute offers a comprehensive benefits package including health, dental, vision, 401K, life insurance and disability coverage. We also offer generation Paid Time Off, paid holidays, and numerous wellness program benefits.

To Apply

Please visit our Careers page at https://www.fi.edu/join-our-team/job-openings or email your resume and cover letter to: employment@fi.edu (please indicate the position for which you are applying in the subject line). We look forward to hearing from you!