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Membership Manager

Please Touch Museum

Please Touch Museum is a non-profit organization seeks a Membership Manager is responsible for developing and implementing strategies for the cultivation of new members and the retention of existing members; develop and implement growth strategies in order to meet volume and income goals; manage departmental resources and set workflow priorities for the Membership Coordinator. This position reports to the Senior Director, Marketing & Communications.

Primary responsibilities: Leads the implementation of membership strategic plans to ensure achievement of annual growth in both earned revenue and number of member households to meet annual goals; benchmarks the museum's performance against other leading national membership organizations; identifying the best practices of those organizations; develop and lead member acquisition and renewal strategies; develop marketing strategies; oversees the development of membership collateral, e-communications, and marketing materials and assists in the development of content for these communication tools; evaluates and reports on monthly and quarterly progress; takes necessary actions when sales or attendance projections decrease or increase unexpectedly; markets and manages all membership events and promotions; develops a regular program of activities for members; prepare and oversee all work plans for membership activities and events; manage all member activities and events; maintain event budgets; evaluate current membership incentives and programs; manage, track and evaluate all membership renewal processes, supporting Membership Coordinator who will administer these processes; oversees all aspects of the Altru database maintenance for members; trains and partners with the Admissions staff and Admissions Manager to ensure a strong front-line membership sales effort; and  act as primary contact for members beyond the day to day administration conducted by the Membership Coordinator.

Requirements: Bachelor degree in Marketing, Communications or related field required; experience in a Customer service related field; Advanced Customer Service Skills. Strong telephone presence; at least one year of supervisory experience required; strong oral, written and presentation skills; understanding of the use of social media channels to promote program; strong organization & time management skills; event planning experience; membership and Development knowledge required; experience in fundraising member events; knowledge of non-profit management and contributed vs. Earned revenue; budget and Business Acumen; strong initiative, problem solving skills and sound judgment to effectively coordinate and maintain activities; highly organized and meticulous attention to detail; thorough knowledge of MS Office Suite; Membership and Donor Database Knowledge; online marketing programs; Social Media applications.  Point of Sale, Editing software (photos, pdfs, etc.);and proven ability in processing acknowledgements for all membership gifts.


To Apply

Please Touch Museum offers an excellent work environment with emphasis on play, a comprehensive benefit package, and competitive salary.  To apply for this opportunity, please mail your cover letter including your accomplishments and resume  to: Sr. Director of Human Resources, Please Touch Museum, 4231 Avenue of the Republic, Philadelphia, PA 19131; fax to: (215)-581-3182; Email: Office phone:  215-581-3189  EOE