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Assistant Manager of Visitor Experience & Retail $54K

Pay Type: 
Salary
Job Status: 
Minimum Salary/Hourly Rate: 
$54,000.00
Maximum Salary/Hourly Rate: 
$54,000.00

Faith and Liberty Discovery Center

Position Objective:

The Assistant Manager of Visitor Experience & Retail for the Faith and l Liberty Discovery Center (FLDC) will assist the Manger of Visitor Experience with the overall performance of the frontline experience & related retail experience.  The Assistant Manager of Visitor Experience & Retail will possess excellent service standards, customer relationship and management capabilities, as well as proven experience in successfully managing teams.  While managing a staff of 12 part-time associates and a supervisor, the Assistant Manager assures Faith and Liberty Discovery Center standards for customer service are provided.  This individual will be tasked with sales initiatives, visual merchandising, training, and development, while fostering great teams in a cultural attraction.

 

The Assistant Manager of Visitor Experience & Retail understands the mission of the Faith and Liberty Discover Center and that the staff and operations are a critical aspect of that mission resonating with guests and part of the experience.

 

Specific Roles / Responsibilities:

Key Responsibilities

Ensure that the best experience is provided for a wide range of audiences including groups, families, students and adults.

Coordinate with the Manager of Visitor Experience for the daily staffing of admissions & retail operations.

Operates as “Manager on Duty” for all frontline operations when working as the most senior manager onsite, including opening/closing tasks across all frontline areas.

Visitor Experience Operations

Works closely with the Manager of Visitor Experience for overall execution of the FLDC’s frontline operations.

Clearly communicates and instructs key information such as policies, procedures, membership info and Lamp tutorial.

Ensure compliance to policies and procedures and report concerns to Manager.

 

Retail Operations

 

Works closely with the Senior Manager and Manager of Visitor Experience for overall execution of the FLDC’s gift shop.

Assist store Manager  with determining sales plans and target metric objectives.

Set up advertising displays and arrange merchandise on counter or tables to promote sales.

Train staff on how to drive sales through consistent development of product knowledge and customer service standards

Ensure compliance to policies and procedures and report concerns to Manager.

 

Customer Service

Monitors customer service levels, led by example, in providing service of the highest quality.

Assist manager with responding to customer service requests from all sources (in – person, phone, and email).

As a potential last point of contact, assure staff clearly message the post visitor experience.

 

Physical Demands

Physical Requirements: Lifting up to 30 lbs. Ability to ascend and descend stairs. Able to stand for long periods and/or be mobile, on one’s feet.

Visual Requirements: Extensive computer use.

Hearing Requirements: Phone use, radio use and conversation in loud environments.

Working Conditions: Position does require some outdoor work as needed. Generally the position is an indoor office position with floor responsibilities.

 

Desired Candidate Profile / Experience:

 

The ideal candidate will have the following professional experience and skills:

Interest in the Bible and the intersection of Scripture’s inspiring influence throughout American History.

Minimum of 5 years proven customer service & retail experience, and a minimum of 1-2 years of supervision/management experience with direct reports.

Must possess excellent interpersonal, written, communication and organizational skills, encouraging excellent sales performance.

Comfortable with public speaking and commanding the attention of large crowds.

Must be able to effectively supervise and motivate staff in a team environment.

Must enjoy working with the public and demonstrate friendliness, professionalism, enthusiasm and a customer-centric approach.

Experience with POS (Point of Sale Systems), ACME Ticketing, Shopify preferred.

Proficient with main suite of Microsoft Office applications (Word, Excel, Power Point, Outlook)

Flexible schedule required (including Saturdays, Evenings, and Holidays)

 

Education:

An Associate’s Degree from an accredited college or university or equivalent combination of frontline business (museum, cultural attraction, hospitality, customer driven businesses) experience sufficient to successfully perform essential functions of the position.

Education Level: 
Associate's Degree