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Art Museum Drive Supervisor

Philadelphia Museum of Art

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from traditionally underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status. 

How You Will Contribute
The Art Museum Drive Supervisor manages the Art Museum Drive Attendant team, providing consistently positive parking, arrival, and departure experiences. They lead Drive Operations, striving to deliver exceptional, empathetic, and responsive service that enhances the overall visitor experience for all visitors to the museum and pedestrians around the museum. 

Specifically, you will:

  • Manage activities in the parking garage, along Anne d’Harnoncourt Drive, the West Entrance and the North Entrance of the museum. 
  • Oversee the quality of work for Art Museum Drive Attendants to ensure all work tasks and assignments are performed as required. Ensure that Art Museum Drive Attendants are well-informed and able to provide accurate information about the museum and Philadelphia.
  • Manage updates and monitor parking system database to ensure all information is current. Provide training and supervision for accurate parking system use.
  • Be responsible for Parking Operations cash management, daily deposits/reconciliations, producing tracking reports, and maintaining parking system hardware.
  • Greet, escort, assist, and direct vehicle and pedestrian traffic at the entrances and along Anne d’Harnoncourt Drive.  Demonstrate a proactive approach to serving both visitors and those just passing by, welcoming people to the museum and providing assistance when needed.
  • Be responsible for managing the relay of buses while coordinating and maintaining clear communication with staff across the institution to ensure a smooth arrival and departure process for buses (adult and school groups). 
  • Calmly, courteously, and professionally respond to visitor concerns and complaints, and take actions to resolve them.
  • Support and when available participate in bi-weekly Public Planning meeting to ensure all stakeholders are aware of the activities that impact Drive Operations.
     

Your diverse background includes:

  • Must be able to perform the essential duties of the role for the entirety of the shift, outdoors with exposure to weather during all seasons.
  • High School diploma, some college coursework preferred.
  • Outstanding customer service skills; prior customer service experience required.
  • Previous experience supervising or managing employees preferred.
  • Fluency in English; other language(s) a plus.
  • Excellent computer skills; familiarity with point-of-sale software a plus.
  • Good judgment, strong communication skills, detail-oriented, organized, problem solving skills.
  • Friendly and professional demeanor.
  • Genuine interest in communicating with and assisting others.
  • A track record of dependability and punctuality are essential.
  • Personal interest in the arts or a related field preferred, but not necessary. 
  • Experience in hospitality, customer service and/or retail preferred.
  • Ability to work a varied schedule including evenings, weekends, and holidays.

 

To Apply

Please submit a cover letter and resume with your online application at: https://philamuseum.applytojob.com/apply/zcE3MXTYZ1/Art-Museum-Drive-Sup...