Venue Sales Manager, Fulltime Hybrid

Primary Function: The Venue Sales Manager is responsible for all aspects of selling and executing events across the Barnes’s event spaces. In addition to excellent client customer service, the Manager must maintain productive and collegial working relationships across the institution to support event execution. The manager is responsible for assisting in achieving budgeted net revenue goals. The manager must maintain productive and collegial working relationships with A/V, facilities, collections, education, Guest and Protection Services, advancement, and membership departments. 

Job Qualifications              

• Three years of experience in outside sales (ideally in hospitality, tourism, museum, attraction or events) or a similar role at a cultural or non-profit institution
• Track record of meeting and exceeding revenue goals, establishing sales relationships, and delivering premier customer service
• Team player with strong interpersonal skills and the ability to work effectively toward shared responsibilities and goals
• The ability to articulate ideas clearly in oral and written communication
• Proficient in Microsoft Office Suite (experience in Sales Force or a similar CRM, a plus)
• Regular evening and weekend work is required.

Clearances:  

• Criminal Background-National

Physical Activities to Perform Essential Functions: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

Physical Requirements:

• Lifting up to 25 lbs. Significant periods of moving through the campus to greet groups and facilitating their experience.

Moving:

• Ability to move through the campus for 8-hour shifts with minimal breaks.  
• Approximately 50%+ of worked time is spent standing or moving around the work area. 
• Ability to occasionally transport up to 25 lbs. of equipment or supplies.  Ability to move to access equipment or supplies.

Vision Requirements:

• This position requires extended time on the computer.

Communication Requirements:   

• Clearly communicate in person, by phone, and by video conference.  Communicate with others in conversational and written English. 

Working Conditions:

• Position operates in hybrid work setting comprised of the Barnes’ Philadelphia campus and remote work setting indicated by the employee at their documented home address.         

Job Responsibilities

• Manage external events for the Maguire Garden Pavilion, Lower-Level Lobby and Garden Restaurant from “inquiry to invoice” for external clients. Manage select high-level events in the Annenberg Court & West Terrace. 
• Work collaboratively with the Events Operations Manager on event details for all external event related vendors, ensuring that vendors adhere to Barnes operational and security policies.
• Ensure external clients receive best in class services from Barnes departments including Guest and Protective Services, Audio Visual, Barnes Retail Shop, and Box Office.  
• Coordinate internal communication through standing interdepartmental meetings.  Sensitively facilitate successful resolution of competing interests and complex scheduling demands.
• Support the Advancement Department to fulfill Corporate Council and Circles membership benefits. 
• Exercise sound independent judgment and exemplary integrity in all internal and external interfaces with event clients and members.   
• Demonstrate excellent interpersonal skills, exuding a warm, professional, and outgoing personality when dealing with clients and the public. 
• Participate in team training, to ensure consistent high-quality service. 
• Proactively cultivate strong relationships with the foundation’s food service provider, other local vendors and partners through regional industry promotional events, ongoing networking and cooperation with the Barnes’s marketing department.   
• Coordinate with the Foundation’s food service provider and the Group Sales Coordinator to assist with Group Dining details. 
• Given training, demonstrate knowledge of the Barnes’s organizational history and educational mission to help clients actively engage with the institution and the collection.
• Perform other duties as requested.

Organization-Wide Competencies:

1. Accountability: 

a. Prepares for work assignments and meetings, 

b. Conducts thorough fact-finding, decision-making and/or follow through, 

c. Admits mistakes and errors and informs others when one is not able to meet a commitment.

2. Job Quality: 

a. Dependably demonstrates job knowledge necessary for the position,

b. Produces timely, accurate, high quality work output, 

c. Prioritizes work responsibilities effectively and produces work quantity expected for the role.

3. Service: 

a. Identifies problems and collaborate with others to devise and create effective solutions. 

b. Interacts and communicates with fellow employees in a manner that promotes a harmonious and cooperative working environment in accordance with our Core Values. 

c. Facilitates open communication and keeps an open mind about new ideas.

4. Leadership: 

a. Sets a good example for others, 

b. Demonstrates ethical decision-making and communication, 

c. Makes decisions. Uses a solution-oriented, collaborative approach.

5. Collaboration: 

a. Seeks win-win outcomes in decision-making, 

b. Shows a proactive, inclusive, helpful, and respectful attitude to colleagues, guests and others, 

c. Takes initiative to contribute to diversity, equity, inclusion, and accessibility initiatives. 

6. Empowerment (Supervisors): 

a. Directs others’ work effectively with adequate goalsetting, accountability, delegation, supervision, conflict resolution, accessibility to support and resources, 

b. Motivates team to meet short- and long-term goals: individual, department and strategic plan, 

c. Creates environment for staff development.

7. Administration (Supervisors): 

a. Meets goals related to revenue targets, expense control, program fees, etc., 

b. Develops/manages budget in keeping with organizational priorities, 

c. Follows protocols and reporting requirements set by other departments (HR, IT, Facilities, etc.), 

d. Collects and analyzes data effectively, 

e. Documents work accurately and consistently, shares information appropriately.

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.