Greater Philadelphia Cultural Alliance

Assistant House Manager

Start Date: February 2025 (Flexible)

EQUAL OPPORTUNITY EMPLOYMENT  

People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth. 

NON-DISCRIMINATION HIRING POLICY  

People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply. 

 

Overview 

If you love theatre and want a behind-the-scenes experience, come join us! We are a nationally renowned, local theatre seeking adaptable, energetic, organized people to work Front of House.  We are particularly interested in culturally sensitive candidates who can work respectfully with our patrons. You do not need direct theatre or customer service experience. You do need to be willing to learn, work with people of all backgrounds, and think on your feet. Our staff has included retirees, high-school students, and college students who work seasonally. These are open-ended, part-time, non-exempt positions. FOH staff reports to the Front of House Manager. We offer flexible schedules that will not exceed 29 hours per week and countless opportunities to learn about theatre. Spanish language knowledge is a plus. Your own transportation is a plus.  We are located one mile from the Malvern stop on the Paoli/Thorndale regional rail line.  

House Managers are shift leaders who manage the staff and volunteers, coordinate with stage management, and assist patrons during their visit. Our ideal House Manager is flexible, calm in emergencies, a creative problem solver, and warm and welcoming to all. Those hired to be House Managers will train on all shifts and may be scheduled in a position other than manager based on scheduling needs and availability. 

This is a part-time, hourly position that pays $12/hour for FOH Representative shifts and $15/hr for House Manager shifts.  

Responsibilities might include:  

  • Delegating responsibilities to Staff and Volunteers
  • Liaising with Stage Management to maintain consistent timing
  • Coordinate with the Box Office to resolve ticketing issues
  • Managing and reporting incidents and/or emergencies
  • Setting up for events, stocking concessions, including lifting flats of bottles and soda. 
  • Welcoming patrons and answering patron questions knowledgeably about productions, other People’s Light programs, and navigating the campus 
  • Supporting special events, like our Relaxed Performances and Surround Season
  • Managing the house, including ushering patrons into the theatre, seating late-arriving patrons, maintaining theatre protocols, keeping all public spaces clean 
  • Helping patrons with Smart Caption glasses and other assistive devices 
  • Keeping track of concessions stock 
  • Learning, including de-escalation techniques; bystander intervention; RAMP. 

Handling emergencies and last-minute situations with grace and authority.