Greater Philadelphia Cultural Alliance

Visitor Experience Assistant

Visitor Experience Assistants (VEAs) welcome visitors to the Museum and engage with children and families in the exhibits, facilitating positive play-based learning experiences. VEAs provide customer service throughout the Museum floor through their knowledge of daily programming, Museum exhibits, ticketing/membership offerings, and wayfinding. VEAs take the lead in engaging with visitors in the Food & Family exhibit and Carousel operations and providing age-appropriate exhibit engagement opportunities that create memorable experiences for children and their families.

This position is part of the AFSCME Local 397 bargaining unit.

ESSENTIAL RESPONSIBILITIES

  • Greets and orients all visitors, provides wayfinding, and communicates daily happenings to visitors with a positive, friendly, and engaging disposition.
  • Support Museum Learning programs and guides experiences that encourage Families to discover, imagine, get curious, and learn through play together in the Museum’s exhibits.
  • Operates Museum’s Carousel; ensures safety procedures are being followed by all visitors.
  • Facilitates play-based experiences for families in the Museum’s Food & Family grocery store exhibit, including restocking props throughout the day.
  • Assists Admissions with processing tickets, membership sales and wayfinding.
  • Assists Museum Learning and Admission staff in maintaining daily opening/set up and closing/clean up procedures.
  • Ensures that each visitor receives outstanding service by providing a friendly environment, including greeting, and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of visitor service.

MINIMUM QUALIFICATIONS

  • Associate or bachelor’s degree in Early Childhood Education, Museum Education, Museum Studies or Hospitality.
  • Equivalent combination of experience and education that has led to the development of comparable skills, abilities, and perspectives.
  • Availability to work on weekends, evenings, and holidays in addition to weekdays.
  • At least 2 years’ experience in customer service.
  • Must be comfortable and proficient speaking in front of large and small groups of both children and adults.
  • Excellent oral and written communication skills required. Experience effectively speaking with children and families from diverse backgrounds.
  • Cashier experience preferred.
  • CPR and First Aid Certified preferred.
  • Bi-lingual preferred.
  • Ability to embrace and demonstrate the Museum’s Mission, Values, and DEIBA Commitment.
  • Must have PA Act 153 clearances (PA criminal history, FBI fingerprints, and PA Child Abuse) completed prior to hire.
  • All employees are required to have COVID-19 and flu vaccinations, as a term and condition of employment.