Greater Philadelphia Cultural Alliance

Laurel Hill, two of America’s most historic cemeteries and funeral home, has an exciting opportunity for an experienced Administrative & Visitor Services Coordinator. Reporting to the Director of Development, the Administrative and Visitor Services Coordinator is a key member of the Development team, playing a vital role in supporting fundraising efforts and enhancing the visitor experience. This multifaceted role involves providing essential operational and administrative support to advance fundraising initiatives, such as membership and annual fund campaigns, while simultaneously ensuring the smooth delivery of engaging programs, events, and tours. The Administrative and Visitor Services Coordinator contributes significantly to a welcoming and informative environment by ensuring the office is open and accessible, assisting visitors with navigating the historic cemetery, and offering engaging suggestions for exploring the rich history of Laurel Hill through programs, tours, and interesting resident stories.

Laurel Hill East, founded in 1836, is located in Philadelphia and is a 78-acre National Historic Landmark. Laurel Hill West, 187-acres located in Bala Cynwyd, was founded in 1869 and is the location of the Laurel Hill Funeral Home. Both cemeteries are 501(c)(13) organizations and active burial sites, an accredited arboretum, exceptional educational and community resources, and unique recreational spaces. The Friends of Laurel Hill is a 501(c)(3) non-profit organization dedicated to preserving, protecting and promoting the visual and historic character of both cemeteries through progressive interpretation, education and fundraising. The Friends of Laurel Hill supports the fundraising efforts of Laurel Hill. Join a passionate team dedicated to preserving history, fostering community engagement, and honoring the lives of others.

Essential Functions:

Office Management: Serve as the primary point of contact for visitors and colleagues, answer phones, general email accounts, and manage office supplies, equipment and collateral material. Help support on-site archive and record maintenance.

Gift Shop: Provide operational support for the Gift Shop, both in-person and online, including assisting with sales, inventory management, order fulfillment, and merchandising displays.

Financial Operations: Coordinate processing of payments/invoices, prepare and make bank deposits, assist with petty cash management, and work with accounting department in financial reconciliation.

Event Support: Provide logistical support for programs and events, from pre- and post-event communications to fulfilling administrative needs, e.g., registration lists, event signage and materials, visitor check-in preparations/process, support of volunteers/public, event setup and breakdown.

Database Management: Maintain accurate and up-to-date constituent records within the Friends of Laurel Hill constituent database (Altru), including data entry, gift processing, data cleansing, and generating reports, queries, metrics.

Stewardship Support: Prepare gift/membership acknowledgments, and ensure accurate and timely gift recording in accordance with development best practices.

Development/Membership/Annual Fund/Volunteer Support: Provide assistance to support development activities – including collaboration and participation in membership and annual fund appeals, member/donor/volunteer stewardship and engagement opportunities, prospect/donor research, cultivation/outreach efforts, and other special projects.

Communications: Assist with the creation and distribution of Friends of Laurel Hill marketing and communications materials, including but not limited to graphics, event/development/program collateral, and social media content.

Qualifications:

Minimum of two years of experience in a development, administrative, or customer service role, preferably in a non-profit or cultural organization.
Strong proficiency in Microsoft Office Suite (Word, Excel), and experience with CRM software (Altru preferred).
Excellent organizational, communication, and interpersonal skills.
Detail-oriented with the ability to multitask effectively and prioritize competing demands.
Passion for the mission of Laurel Hill and a commitment to supporting its success.
Ability to work independently and as part of a team.
Experience with social media platforms (Facebook, Instagram, etc.) is a plus.
Evening and weekend hours are required, especially during high-volume event season. Must have the ability to lift and carry boxes/tables/chairs weighing up to 50 lbs.
Valid driver’s license required

Laurel Hill is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.