Settlement Music School Student Services Assistant - Kardon Northeast Branch

Position Overview

Settlement is looking for a part-time Student Services Assistant at our Kardon-Northeast Branch. The Student Services Associate is the first to greet our students, families, and teachers, and must provide exemplary customer service. They also help maintain a safe and secure environment by monitoring the entrance doors, directing visitors to appropriate areas of the branch, maintaining guest logs, and notifying appropriate staff or teachers of arrivals, student absences, etc. Further, they maintain a working knowledge of all branch offerings and programs, and answers questions in a prompt and courteous manner. Other duties include general office administration, such as taking payments from students and data entry as well as calendar management for branch leadership.

Qualifications

• Previous experience in a professional office setting preferred.
• Must have good written and oral communication skills.
• Answers telephone promptly and professionally and routes calls to the appropriate person.  Take and distribute messages as needed
• Attend meetings, both on-site and offsite as requested.
• Assists on other projects as assigned.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Thrives in a job that requires a very high level of organization.

Embody the School’s values and support Settlement’s mission: to provide the highest quality instruction in music and the related arts to children and adults, regardless of age, background, ability, or economic circumstance.

Models in all actions Settlement’s shared value of the importance of diversity, equity, inclusion and belonging in arts education.

Additional skills

• Skilled at establishing and cultivating strong relationships with peers across different levels of the organization and externally.
• Ability to set objectives, develop plans, and achieve goals.
• Highly organized, attentive to detail, and goal
• Excellent writing and interpersonal skills.
• Exemplary customer service.
• Empathetic communicator and careful listener.
• Proficiency with Microsoft Office, including but not limited to Excel, Outlook and Word, plus the ability to learn new software programs as needed.

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.