Family Concept Store Manager
We’re looking for a competent, friendly shoppe manager to join our award-winning (and growing!) family concept store in Ardmore, PA. This position is year-round, full time and comes with a fierce opportunity to grow with the company. To learn more, please visit our website.
The right candidate will join a fast-paced, creative and detail oriented environment, and will contribute to the marketing, promotion, ecommerce and giving back components of the business. Must possess a proactive can-do attitude; care about quality and know the details matter, exceeding expectations, and the desire to learn something new every day.
Exceptional customer service is at the core of our business model. The right candidate will embody this mindset and be expected to lead by example and promote this ethos throughout every customer communication touchpoint.
Responsibilities include:
General leadership:
- Serve as a proactive mentor, teacher and problem solver
- Set a positive leadership example for others to aspire to
Customer Care, you will be interacting with customers directly:
- Immersing and educating yourself on our product offering to ensure an in-depth knowledge of our product assortment
- Greeting customers in a friendly & personable manner
- Recommending, selecting, demonstrating, helping locate merchandise based on customers’ needs/desires
- Answering questions, providing information & telling the story about the shoppe/merchandise
- Exercising patience and tact when assisting children and/or particular customers
- Managing/motivating store team to provide highest level of customer care
- Managing sales floor customer flow, interactions
- Managing/executing in-store events & promotions, when applicable
Merchant skills
- Supporting Creative Director in development, planning, scheduling, and executing in-store merchandising plan
- Upholding all aspects of company merchandising standards
- Developing/utilizing all available business analysis reports to aid in business growth
- Reviewing sales frequently, proactively recommend sales opportunities
Training & development
- Utilizing all available training tools to provide consistent staff training
- Administer reviews of sales associates
Operations
- Managing all aspects of store operations
- Executing stock replenishment activities, maintaining organized/stocked floor during open hours
- Managing store cleanliness procedures
- Supporting in-store and web orders as necessary
- Training all sales associates to have the highest standards of operation
- Adhering to all “typical day” guidelines
Loss prevention
- Supervising regular inventory count process
- Training sales associates on internal/external loss prevention
Qualifications:
- Experience working in retail environment in a supervisory/management level
- Excellence, enthusiasm, and excitement about engaging with customers
- Desire to be part of a tight knit team looking to transform/elevate the traditional retail experience
- Excellent interpersonal & verbal communication skills
- Exceptional attention to detail, organizational and follow-up skills
- Strong planning and time management skills with ability to handle multiple tasks simultaneously
- Strong listening skills
- Dependable/reliable
- Computer literate, familiar with google office suite, various web apps
- Neat and professional personal appearance
- Ability to effectively maneuver around sales floor and stockroom, may include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.
- Integrity, holding yourself and your employees/team to the highest standards and doing the right thing always, even when no one is looking
- Entrepreneurial spirit, seeing and creating opportunities others haven’t
- Ability to work 40 hours/week
- Bonus (but not required): you have hidden talents that contribute to the magical moments in our retail experience.
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