Assistant Box Office Manager

EQUAL OPPORTUNITY EMPLOYMENT 
People’s Light is an equal opportunity employer. We work to cultivate a deep and wide reach in order to connect with prospective employees who have varied experiences and skills, a collaborative attitude, and the capacity and desire for growth.

NON-DISCRIMINATION HIRING POLICY 
People’s Light seeks to recruit and retain a diverse workforce as a reflection of our commitment to create an antiracist, socially just, and inclusive presence in Chester County and our surrounding community. People’s Light does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, or any other legally protected characteristic. Applicants from populations historically underrepresented in the theatre field are strongly encouraged to apply.

 

JOB OVERVIEW

The Assistant Box Office Manager is responsible for completing all patron interactions with enthusiasm, expertise, and efficiency. This position is the face of People’s Light and will embody the values and mission that the organization presents. The Assistant Box Office Manager will adhere to all People’s Light policies and standards in all situations, relying on the best judgement and training in time-sensitive situations.

 
ESSENTIAL FUNCTIONS

Maintain superior customer service via phone, email, and in-person

Handle ticket sales and exchanges

Entering orders and subscriptions into ticketing database

Resolution of ticketing inquiries and patron concerns, and maintaining patron accounts

Printing and distributing tickets for performances

Responding to and processing donation and comp request

Managing incoming and outgoing mail, and receive deliveries

Maintaining office supplies

Attending and completing various trainings, as necessary

Perform various tasks designated by the Associate Director of Ticketing and Sales

TICKETING & PATRON RELATIONS

First line of defense for “Priority Patron Relations” (escalate to Director level if needed)

Bringing in roughly 70% of performances

First line of defense for incoming sales requests (window, telephone, email, mail)

QUALIFICATIONS AND SKILLS

Excellent communication skills and a passion for working with a diverse public

Comfort handling a high volume of telephone calls and in-person customer interaction

Computer familiarity with Microsoft Outlook, Excel, and Word

Applicants should have a flexible schedule with holiday availability and be willing to work within the scheduling needs of the Box Office

Strong knowledge of customer service, computer operations and organization skills

Ensure integrity of daily balancing and handling of all payments, as well as maintain the confidentiality of all sensitive information

PREFERRED QUALIFICATIONS

Previous Ticketing experience

1-2 years experience as an Assistant Box Office manager or Box Office representative

Software skills with Tessitura or other customer databases

Bilingual Spanish

ADDITIONAL INFORMATION

This job requires night and weekend availability. Candidates must have reliable transportation to and from the theatre.

 

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.