Greater Philadelphia Cultural Alliance

Job Summary

Eastern State Penitentiary Historic Site is currently accepting applications for a Membership Specialist in its Advancement Department. Reporting to the Director of Institutional Giving, the Membership Specialist will serve as the primary representative of the membership program and must enjoy working with the public. The Membership Specialist is responsible for overseeing the membership program, including programming, reporting and analysis, acquisition efforts, and overall data management. Participation in special events during evenings and weekends may be required. This position works with senior leadership, program managers, and site staff to advance the museum’s membership goals.

Reports To: Director of Institutional Giving

Responsibilities

Membership Program Management: Implements best strategies in stewardship, renewal and upgrading of current members; acquiring new members and visitor conversion. Evaluates effectiveness of current membership program services, benefits, and policies, relating to retention and acquisition of members on a regular basis. Recommends, designs, and implements changes to improve effectiveness and efficiency. Works cross-departmentally to develop programs for members such as the monthly Member Saturday series.

Member Stewardship and Communications: Serves as primary representative of membership program on a daily basis, and at all membership events, including season openings, museum programs, and members-only events. Maintains member communications calendar, oversees renewals, acknowledgments, and other targeted mailings collaboratively with the marketing team.

Events: Works collaboratively with the Advancement team, other colleagues, and volunteers to support the successful planning and implementation of department events and initiatives, especially membership events.

Other: Provides assistance for special projects as needed.

Qualifications:

Qualified candidates will possess a Bachelor’s degree and two to four years of experience in a museum or nonprofit setting preferred.

Baseline Knowledge & Skills:

Candidate must demonstrate exceptional writing ability and excellent communication and organizational skills. Experience working in a fast-paced, results-oriented environment and demonstrated flexibility in meeting shifting demands and priorities is a must.

Must be highly organized and able to closely coordinate shared and independent tasks with colleagues. Superior organizational skills and attention to detail as well as creative writing, proofreading, and editing skills are preferred. Must be comfortable working under firm deadlines. Ability to maintain composure and communicate pleasantly and effectively with supervisor, other staff, and the general public are also necessary.

Abilities:

Must be able to maintain full confidentiality of any and all conversations, data records, files and other information where access is limited. Creativity and initiative are also important. Proficiency in Microsoft Office programs is required; familiarity with Raiser’s Edge, Constant Contact, and Adobe Acrobat is an advantage.

Physical requirements (lifting, etc.):

Eastern State Penitentiary is a ruin and working conditions are not always ideal. Able to walk and stand for several hours participating in tours with prospective donors and running special events.

Equal Employment Opportunity:

Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Eastern State also strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies.

About Eastern State:

When Eastern State opened more than 180 years ago, it changed the world. The first prison of its kind – a penitentiary – it was designed to inspire true regret in the hearts of prisoners. The building itself was an architectural wonder; it had running water and central heat before the White House, and attracted visitors from around the globe. Although the prison now stands in ruin, its story remains relevant today.

When Eastern State Penitentiary opened as a historic site in 1994, it attracted just over 10,000 daytime visitors – in 2018 it was visited by more than 275,000. The site’s programming continues to grow by inviting the public into new spaces, mounting original exhibits and artist installations, and engaging visitors in dialogue about history that deepen the national discussion about criminal justice today.

Eastern State is currently open to the public from Wednesday to Sunday. For more information please visit easternstate.org.

How to Apply:

Please send cover letter and resume to: advancementjobs@easternstate.org with the subject line “Membership Specialist – your name.” No phone, calls please. Interviews will be held on a rolling basis with the selected candidate expected to start in summer 2021.