JOB TITLE: Admissions Counselor
REPORTS TO: Director for Undergraduate Recruitment
Undergraduate Admissions Counselors work to recruit, counsel, and enroll qualified undergraduate students, working to achieve the University’s enrollment goals. Counselors also work closely with high school guidance counselors and art teachers, and two-year college faculty and administrators, cultivating long-term relationships, continuously informing the enrollment pipeline. They are responsible for assisting the student through the admissions process, acting as a liaison to other campus departments, and serving as the student’s advocate.
Essential Duties & Responsibilities:
- Strategically plans, schedules, conducts, and supports a variety of on and off-campus recruitment events.
- Maintains a rigorous travel schedule throughout the recruitment season, including evening and weekend hours.
- Identifies and recruits prospective freshman and transfer students from assigned territories and events.
- Assists with and conduct University sponsored events including Audition Days, Admit One, Open Houses, Info Sessions, Counselor Days, etc.
- Provides superior customer service to students through the entire admissions process.
- Consistently achieves performance goals for each term by reaching targeted conversion metrics at each stage of the admissions process.
- Collaborates with all departments and offices across campus to support recruitment and enrollment.
- Responds to all new inquiries quickly and maintain consistent communication with all students throughout the admissions process.
- Completes a high level of outbound calls per day to reach prospective students in a timely manner.
- Reviews portfolios of prospective visual art students and applicants, offering constructive feedback.
- Advises students on next steps throughout the admissions and enrollment process, and supporting them to complete the application.
- Provides follow-up correspondence to prospective students, teachers and guidance counselors after high school visits, portfolio days, on-campus interviews, college fairs, etc.
- Populates, maintains, and updates applicant database with current and relative information in a timely manner.
- Reviews and processes completed applications for decision recommendations.
- Manages and complete special assignments and projects, as assigned.
The above statements are intended to describe the general nature and level of work performed by the incumbent; they do not claim to describe all functions. Incumbent may be assigned other duties, and the essential functions may change from time to time as necessary.
- 1 to 2 years of prior customer-service related position, with focus on relationship building.
- 1 to 2 years of prior experience in a college or university setting.
- Bachelors Degree required
Competencies, Knowledge, Skills & Abilities:
- Interest in and/or commitment to the goals of higher education.
- Ability to work with people from diverse backgrounds, experiences, and opinions.
- A demonstrated ability to work with passion, persistence, and follow-through.
- Outstanding organizational, communication, customer service, and problem-solving skills.
- A receptiveness and responsiveness to training.
- Demonstrated success working independently and collaboratively, meeting personal and team goals.
- Ability to be adaptive, and responsive to new situations.
- Ability to manage time and willingness to work evenings and weekends.
- Keen attention to detail.
- A positive attitude, a people-centric approach to work, and a good sense of humor.
- Understanding of technology, and how it informs and supports business practices.
- Computer skills including proficiency with the Microsoft Office Suite, customer relationship management systems, student information systems, and the ability to learn new systems quickly and thoroughly.
- Ability to travel, with current driver’s license.
- Ability to quickly understand tasks-at-hand, with a mind for solution-based outcomes.
- While performing the duties of this job, the staff member is continuously required to sit and use hands to finger; occasionally required to walk; seldom required to reach with hands and arms; required to talk and hear. Must be able to lift up to 20 pounds. Specific vision abilities required by this job include close vision and peripheral vision.
- While performing the duties of this job, the staff member will be exposed to a moderate noise level in the office environment.
About The University:
University of the Arts’ mission is simple: to advance human creativity. Established in 1876, UArts believes creativity is the most essential skill for success in today’s society and has educated generations of groundbreaking artists, performers, designers and creative leaders for more than 141 years. After being granted university status in 1987, University of the Arts became the largest institution of its kind in the nation, offering programs in design, fine arts, media arts, crafts, music, dance, theater and writing. It now features 30 undergraduate arts majors, 15 graduate programs and the nation’s first PhD program in Creativity. UArts is also home to innovative centers across disciplines, including the Center for Immersive Media, Lightbox Film Center, Philadelphia Art Alliance and Rosenwald-Wolf Gallery. Learn more about UArts.
TO APPLY: Interested qualified applicants should submit a letter of application/cover letter and a resume via email to email@example.com. Please ensure job title is in the Subject line.
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Title IX Statement: The University of the Arts prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Director for Title IX, Equity & Compliance is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Director for Title IX, Equity & Compliance, e-mail firstname.lastname@example.org, or visit The University of the Arts, 320 S. Broad St., Philadelphia, Pa. 19102, Room 260, or call 215-717-6366. To learn more about the University's Title IX policy and response to sex discrimination, including sexual harassment and sexual violence, please visit www.uarts.edu/titleix. Inquiries may also be directed to the Federal agency responsible for enforcing Title IX, the U.S. Department of Education Office for Civil Rights.
THE UNIVERSITY OF THE ARTS IS AN EQUAL OPPORTUNITY EMPLOYER
EEO Statement: The University of the Arts does not discriminate on the basis of race, color, national or ethnic origin, disability status, age, religion, veteran status, family medical or genetic information, sex, gender, sexual orientation, gender identity or expression, or any other characteristic prohibited by law, in its programs, activities, and employment practices, as required by Title IX of the Education Amendments of 1972, the Americans with Disabilities Act of 1990, as amended, Section 504 of the Rehabilitation Act of 1973, Titles VI and VII of the Civil Rights Act of 1964, the Age Discrimination Act of 1975, and other applicable statutes and University policies. The University also prohibits acts of retaliation against those who report acts of harassment discrimination or who cooperate with the investigative process. The University will promptly and equitably respond to all reports of discrimination, harassment, and retaliation as it relates to protected classifications.