Greater Philadelphia Cultural Alliance

Visitor Services Assistant

Winterthur Museum, Garden & Library comprises an outstanding naturalistic garden, the premier collection of American decorative and fine arts, and a nationally renowned research library, all in a historic Brandywine Valley landscape of nearly 1,000 acres. Winterthur’s mission is “to inspire, enlighten and delight all of its visitors while preserving and enhancing its buildings and landscape, its' collections and programs, and its' history as a country place."

Winterthur considers its employees and volunteers to be among its greatest assets and provides them with the chance to develop their love of the arts and horticulture while contributing to the mission of the institution.

Working at Winterthur is a unique and rewarding opportunity, offering a variety of career paths in a beautiful setting. At Winterthur employment is more than just work. Employees enjoy an environment that is rich in culture and natural beauty while contributing specific skills and upholding the core values of the organization.


The Visitor Services Assistant delivers exceptional customer service to all guests and visitors of Winterthur. They are responsible for greeting, engaging, assisting and accommodating a positive experience. The VSAs report to the Manager of Visitor Services and provide information regarding tours, exhibitions, membership and all things related to Winterthur.


  1. Ensure excellent customer service in a warm, friendly manner and assist in planning visitor’s experience. Facilitate check-ins and orientation.
  2. Provide information about Winterthur, including general information, ticket and tour options, special events, and other visitor concerns.
  3. Uses POS system to book advanced reservations or in-person sales for individuals and groups for tours, programs, special events, etc. 
  4. Implement outlined accounting procedures to efficiently transact money, balance cash drawer, credit cards and handle deposits. 
  5. Sell memberships and provides membership support
  6. Maintain contact with group leaders for scheduled group tours to confirm visit, counts and payments. Notify appropriate staff of cancellations or significant changes. Coordinate with catering management for group dining needs. Welcome and organize group tours to ensure scheduled activities flow smoothly.
  7. Perform administrative tasks, such as checking in guests at programs, when needed, and compiling mailing lists of prospective and current program participants, or sending thank you emails/program evaluations to participants; encourage repeat visits.
  8. Assist in general office/area tasks: restocking brochures and ticket stock, fulfilling donation requests, responding to “Tell the Director” notes and emails received via the Winterthur website. Maintain a clean and safe environment for visitors. Notify appropriate staff of housekeeping or safety issues.

Compensation: $11.30/hour


Minimum Experience: 1-3 years of sales/call center and customer service experience with a high school diploma

Preferred Experience: Bachelor's degree with experience in museum setting and/or ticketing software. Knowledge of Delaware/Brandywine Valley area.


  1. Customer service
  2. Excellent interpersonal and organizational skills
  3. Cash handling
  4. Ability to understand and apply a large level of detailed information
  5. Basic math skills
  6. Multitasking
  7. Listening skills
  8. Strong computer skills. Ability to learn ticketing software application

Essential Functions:

  1. Ability to sit/stand for up to 8 hours at a stretch.
  2. Bend, reach, lift up to 25 lbs.,
  3. Walk about and between reception areas

Work Schedule: Variable, Tuesday - Sunday, must be available nights, weekends, holidays, to include 3 days following Thanksgiving and week between Christmas and New Year’s