Museum Assistant at Historic Hope Lodge -Seasonal, Part-time

MAJOR RESPONSIBILITIES:

- Assists with general museum reception and visitor services and maintains the highest standards of customer service for all visitors.

- Responds effectively and knowledgeably to questions from visitors regarding Hope Lodge including exhibit information, planned programs/events, local tourist information, and membership and volunteer opportunities.

- Responsible for all opening and closing procedures, both at the register and reception desk and in opening and closing the Hope Lodge mansion and associated buildings.

- Performs accurate retail museum shop sales, admissions, event, and membership sales to balance the day’s business in the appropriate manner.

- Provides in-depth and engaging tours of the Hope Lodge mansion and grounds.

- Answers the telephone and provides requested information. If unable to answer the question, forward the call to appropriate board members, using good communication skills and working collaboratively to do so.

- Performs museum shop maintenance, restocking supplies, and cleaning as needed to optimize the appearance of the retail sales floor and all merchandise.

- Participates in all aspects of setup/break down and staffing of Friends of Hope Lodge events in support of the organization as requested and needed.

- Assists with public, education, and fundraising programs.

- Is knowledgeable about Friends of Hope Lodge membership levels and benefits and promotes FOHL membership sales.

- Willingly and enthusiastically assists FOHL volunteer staff with tasks as needed, including administrative tasks and public and fundraising programs.

- Other duties as assigned.

 

JOB SKILLS, KNOWLEDGE AND EDUCATION:

- College preferred, high school or G.E.D. essential. Those with degrees in history, art history, museum studies, education, or related fields are encouraged to apply.

- A minimum of one year of work experience in retail or customer service position.

- Demonstrated interest in and aptitude for providing high-quality educational content to a diverse general public.

- Dedicated commitment to the philosophy and mission of Hope Lodge.

- Excellent customer service abilities, accuracy, enthusiasm and productive work ethic.

- Effective oral, written and interpersonal communication skills.

- Effective knowledge of Hope Lodge site and programs as well as local tourism and restaurants.

- Ability to deal tactfully and effectively with a diverse population of visitors and staff.

- Demonstrated organizational and time management skills.

- Proficiency in Microsoft Office including Word, Excel, and Power Point required.

- Ability to follow policies, procedures, and instructions to accomplish assigned tasks accurately and appropriately.

- Demonstrate a desire and ability to function as a team player, including working a flexible schedule, including evenings and weekends, to accommodate the needs of the Friends of Hope Lodge.

- Public speaking experience.

-Ability to pass PA background check to work with and around children

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.