Director of Membership and Annual Giving

SUMMARY

The Pennsylvania Academy of the Fine Arts (PAFA) is seeking a Director of Membership and Annual Giving. This position is responsible for overseeing PAFA's annual giving program and general membership constituency. The Director of Membership and Annual Giving will work closely with fellow PAFA staff to develop and implement programs and events for the purpose of member and donor acquisition, cultivation, and retention. With the Vice President of Development, the Director of Membership and Annual Giving helps oversee the Development Associate in gift and data entry, the processing of event registration, membership renewals, and gifts, as well as routine reconciliation reports, and general administrative duties.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Plan, organize, and implement an effective annual giving program for all PAFA constituencies, including individual gifts, alumni gifts, parent gifts, and memberships
• Use data-driven and strategically integrated approaches to increase revenue from these funding areas
• Implement member acquisition, renewal, and retention strategies, including events and special programming
• Collaborate with Marketing, Visitor Experience Supervisor, Retail Manager, Continuing Education staff, and Museum Education staff on the onsite membership sales effort, with an emphasis on frontline sales and visitor data capture
• Manage PAFA Young Friends membership group, including Committee oversight, acquisition campaigns, programming, and collateral development
• Implement member renewal strategies, including a dedicated upgrade effort
• Generate regular reports to track acquisition, renewal, retention, and upgrade strategies
• Utilizing Raiser's Edge and Constant Contact, manage constituent lists for membership mailings, electronic communications, and invitations
• Execute ongoing member communications, including a monthly e-calendar
• Contribute membership and annual giving content for organization-wide communications, mailings, e-mails, and invitations.
• Oversee member services and fulfillment needs, including member inquiries and visitor services needs as they relate to members, donors, and audience cultivation.
• Oversee all gift entry and record keeping processes related to membership and annual giving, including reconciliation process with the Finance Department.
• Manage the preparation and execution of membership gift acknowledgements and cards, renewal notices, other membership-related correspondence, and annual giving acknowledgements.
• Promote a culture of philanthropy throughout the organization.
• Other duties as assigned.

QUALIFICATIONS

• Bachelor’s Degree
• Minimum five years of membership or annual giving experience, preferably in a museum environment
• Exceptional organizational, interpersonal, verbal and written communication skills
• Ability to think and work independently
• Ability to prioritize and perform multiple tasks
• Excellent customer service and problem-solving skills
• Proficiency in Microsoft Office software (Word, Outlook, Excel)
• Expertise in Raiser’s Edge software (or similar system) required
• Experience creating digital communications preferred
• Ability to work some evening and weekend events
• Passion for the Arts

 

Additional Information: 

Full time employees are eligible for full benefits package including medical, dental, vision, disability and life insurance, 403(b) retirement plan, generous paid time off, paid holidays, and more.

The work of the Greater Philadelphia Cultural Alliance is made possible through the generous support of committed individuals and institutions.